the media grid element, client advised me that this wasn't displaying when they viewed the page (issue occurs for me also on all browsers/devices i tested) I can fix temporarily by opening the page in editor and clicking `update` but the issue has returned a day or so later.
I tested these pages and currently I can see them, can you take a video screen recording when the issue is happening so I can view it. The items are always showing and the only problem is the delay of the items, tested it many times with Icognito mode and many hard-refreshes.
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
You were right since the problem occurred on my view too, only when I was logged in I could view the masonry media grid, and to see where the problem could be I have switched the theme from Kalium to Twenty Twenty and I got the same issue on that theme too, so the problem was not within the theme but with WPBakery Page Builder, so when I switched back to Kalium the media grid suddenly started working, I tested it on two other browsers and it worked too (Safari and Firefox), so I have recorded my screen and you can see the result on three different browsers:
I am unable to replicate it now, but if it keeps happening in the default WordPress theme also there is nothing we can do about it, as the masonry grid is part of WPBakery Page Builder.
Hi there,
there are a couple of pages on this site that use the masonry media grid -
https://davidroberts-ceramics.com/on-display/
https://davidroberts-ceramics.com/biography/
the media grid element, client advised me that this wasn't displaying when they viewed the page (issue occurs for me also on all browsers/devices i tested)
I can fix temporarily by opening the page in editor and clicking `update` but the issue has returned a day or so later.
please advise
kind regards
David
Hi David,
I tested these pages and currently I can see them, can you take a video screen recording when the issue is happening so I can view it. The items are always showing and the only problem is the delay of the items, tested it many times with Icognito mode and many hard-refreshes.
Best regards,
Laborator Team
Hi David,
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
Hi there,
You were right since the problem occurred on my view too, only when I was logged in I could view the masonry media grid, and to see where the problem could be I have switched the theme from Kalium to Twenty Twenty and I got the same issue on that theme too, so the problem was not within the theme but with WPBakery Page Builder, so when I switched back to Kalium the media grid suddenly started working, I tested it on two other browsers and it worked too (Safari and Firefox), so I have recorded my screen and you can see the result on three different browsers:
https://d.pr/v/JjPYV7
Best regards,
Laborator Team
I am unable to replicate it now, but if it keeps happening in the default WordPress theme also there is nothing we can do about it, as the masonry grid is part of WPBakery Page Builder.
Best regards,
Laborator Team