When I try to use the editor for a 'Text Block' I do not get all viewing/editing options in the editor (WPBakery Page Builder).
I do not get the option to switch between 'Visual' and 'Text' as I usually do (See attached highlighted 'Other_Version.png'). It is preset to only showing me the 'Text' view (See attached 'Current_Version.png').
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
When you click on the "Insert credentials" button the reply with the credentials will be automatically set to "Private" so no one else will have access to it, just our team and you.
The problem seems to be somewhere else, I will assign this ticket to our team developer and he will take a look into this, there are many resources which are not loading in your site:
Thanks for the video - can you maybe explain a little more regarding what I should tell/ask our hosting provider? Just so I can try to explain to them the best way :)
We have now tried uninstalling the theme and all plugins and reinstalling it - it has made no difference.
Our hosting contact have tried looking into this, but can't find anything they can do without more info from you. I have attached something he send, he says he can see the things you pointed out in the video and image, but that is errors between WordPress and Kalium.
Additionally when trying to install 'Advanced Custom Fields PRO' I get an error message, that I didn't before:
Now I have tried uninstalling again, downloading a new WordPress installation file and installing it. Now all the plugins report the same error as I wrote below.
Please help, as we are quite pressed for time with some deadlines and would really like to be able to use the product we bought for this.
The server environment must me configured in a way that causes these issues.
I have disabled "WPML embedder" a library by installing "My Custom Functions" and inserted the code:
// This will fix the issue with 404 errors
add_filter( 'kalium_wpml_embed_integration', '__return_false' );
So the errors are not showing now.
However when trying to install the premium plugins (or any other plugin) it is taking longer than usual. This is related to your host because in most hosting environments you would be able to install any plugin real fast.
The best way to install premium plugins on your case is by uploading them manually in FTP and then activating from admin panel on Plugins page.
For now I have managed to install ACF PRO, WPBakery, Revolution Slider, Portfolio Post Type, Product Size Guide and it worked fine even though it took more than 3-5 minutes to install each.
See when tried to install WooCommerce (free plugin from WordPress repository):
This happens very rarely! But since the plugin has many files and directories your PHP handler is failing to process it. The host should give you detailed explanation why can not install/extract 10+ MB file on your host.
Increasing execution time will provide better support but taking 300+ seconds to install/extract a plugin is quite long.
Thanks for the help with the plugins, it seems to work fine installing now. I will contact them regarding your comment on the handling speed.
We still have the same issue with WPBakery not show the editor functions correctly though - is that also something somewhere else? If it isn't on the theme/plugin side, then I need some description to send to the host.
In the screen capture you have made I can see that the editor options in the Text Block Settings are still not the correct one. See attached from earlier in regards to what function is missing. (Visuel/Text tap under generel)
I've checked your site and disabled all plugins (except Classic Editor which is needed), reinstalled WordPress, and activated default WordPress theme, but the problem still remains:
I am not sure what exactly is causing this issue, but I believe the problem is related to your hosting environment. Please discuss with your hosting provider and see how to fix this issue, because no plugin and no theme is causing that!
I have discussed it with our hosting site, they can't find any issues on their side causing anything like this - as I have written below, they can see the same issues that you have highlighted earlier, but again that seems to be a miss communication between the theme (Kalium) and WordPress.
I can try takin this to them again, but I'm not sure what to tell them or how to explain it to them. I will try to forward the video to them.
As I told you earlier, the problem is not related to the theme it is more related to your hosting. Please duplicate your site in a different hosting environment and you can see that the editor will work.
It is out of support scope for us to talk with hosting provider for a problem that is not of our product, I have proved this by disabling the theme and all of its plugins and the issue still remains.
However, I have tried again to solve this problem by googling and applying suggested fixes:
When I try to use the editor for a 'Text Block' I do not get all viewing/editing options in the editor (WPBakery Page Builder).
I do not get the option to switch between 'Visual' and 'Text' as I usually do (See attached highlighted 'Other_Version.png'). It is preset to only showing me the 'Text' view (See attached 'Current_Version.png').
Hi Vilagrafisk,
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
Hi Art, since it is a business account I don't feel comfortable in sharing our login info on an open forum site.
Is there a way where the ticket can be non-puplic, so not everyone can access the site info/our site?
Hi again,
When you click on the "Insert credentials" button the reply with the credentials will be automatically set to "Private" so no one else will have access to it, just our team and you.
Best regards,
Laborator Team
Hi there,
The problem seems to be somewhere else, I will assign this ticket to our team developer and he will take a look into this, there are many resources which are not loading in your site:
(view large version)
Best regards,
Laborator Team
Okay thanks - do you know approximately when we could hear back on this?
Hi,
I've disabled permalinks to troubleshoot this issue and the problem is still present as you can see in the video:
https://d.pr/v/sb7HGa
Please contact your hosting provider to learn more and solve the issue. You can forward this video to explain the problem to them.
Hi Arlind
Thanks for the video - can you maybe explain a little more regarding what I should tell/ask our hosting provider? Just so I can try to explain to them the best way :)
Hi Arlind & Art
We have now tried uninstalling the theme and all plugins and reinstalling it - it has made no difference.
Our hosting contact have tried looking into this, but can't find anything they can do without more info from you. I have attached something he send, he says he can see the things you pointed out in the video and image, but that is errors between WordPress and Kalium.
Additionally when trying to install 'Advanced Custom Fields PRO' I get an error message, that I didn't before:
An error occurred!
Downloading installation package from https://api.laborator.co/kalium/plugin-updates/5.8.12/advanced-custom-fields-pro.zip?license_key=otOKoKg81PlpQr4fH-LAsd0R7&token=RWZXWC9CTGlMTGlDM25XOTNQSEs3c1gyaU5nY0gvU01QRlMwQTV3U2VmTElOdz09…
Download failed. Forbidden
Now I have tried uninstalling again, downloading a new WordPress installation file and installing it. Now all the plugins report the same error as I wrote below.
Please help, as we are quite pressed for time with some deadlines and would really like to be able to use the product we bought for this.
Hi Vilagrafisk,
The server environment must me configured in a way that causes these issues.
I have disabled "WPML embedder" a library by installing "My Custom Functions" and inserted the code:
So the errors are not showing now.However when trying to install the premium plugins (or any other plugin) it is taking longer than usual. This is related to your host because in most hosting environments you would be able to install any plugin real fast.
The best way to install premium plugins on your case is by uploading them manually in FTP and then activating from admin panel on Plugins page.
For now I have managed to install ACF PRO, WPBakery, Revolution Slider, Portfolio Post Type, Product Size Guide and it worked fine even though it took more than 3-5 minutes to install each.
See when tried to install WooCommerce (free plugin from WordPress repository):
(view large image)
This happens very rarely! But since the plugin has many files and directories your PHP handler is failing to process it. The host should give you detailed explanation why can not install/extract 10+ MB file on your host.
Increasing execution time will provide better support but taking 300+ seconds to install/extract a plugin is quite long.
Thanks for the help with the plugins, it seems to work fine installing now. I will contact them regarding your comment on the handling speed.
We still have the same issue with WPBakery not show the editor functions correctly though - is that also something somewhere else? If it isn't on the theme/plugin side, then I need some description to send to the host.
Hi Vilagrafisk,
I have created a test page to see the WPBakery editor and it seems it is working fine:
https://d.pr/v/TROFB9
In some of your pages you have "iframe" content which may not be properly supported from WPBakery but it will work in the frontend.
In the screen capture you have made I can see that the editor options in the Text Block Settings are still not the correct one. See attached from earlier in regards to what function is missing. (Visuel/Text tap under generel)
Hi,
I've checked your site and disabled all plugins (except Classic Editor which is needed), reinstalled WordPress, and activated default WordPress theme, but the problem still remains:
https://d.pr/v/hKYhhr
I am not sure what exactly is causing this issue, but I believe the problem is related to your hosting environment. Please discuss with your hosting provider and see how to fix this issue, because no plugin and no theme is causing that!
I have discussed it with our hosting site, they can't find any issues on their side causing anything like this - as I have written below, they can see the same issues that you have highlighted earlier, but again that seems to be a miss communication between the theme (Kalium) and WordPress.
I can try takin this to them again, but I'm not sure what to tell them or how to explain it to them. I will try to forward the video to them.
Hi Vilagrafisk,
As I told you earlier, the problem is not related to the theme it is more related to your hosting. Please duplicate your site in a different hosting environment and you can see that the editor will work.
It is out of support scope for us to talk with hosting provider for a problem that is not of our product, I have proved this by disabling the theme and all of its plugins and the issue still remains.
However, I have tried again to solve this problem by googling and applying suggested fixes:
https://www.fixrunner.com/wordpress-visual-editor-not-working/
But it didn't worked, see (theme not active, WPBakery and other plugins not active):
(view large image)
This doesn't have an explanation to me! Hosting environment definitely is the problem.