I keep trying to import the demo content on any demo and I keep getting this error :
Error - WordPress Content (All)
Status code: 500 Internal Server Error
<p>There has been a critical error on your website.</p><p><a href="https://wordpress.org/support/article/debugging-in-wordpress/">Learn more about debugging in WordPress.</a></p>
I've tried to investigate the issue for more than one hour however the problem is still not solved, only WordPress demo content could not be importer, the child theme, typography and other stuff was successfully imported.
Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Also, is there anyway I can change the PHP version on your site because I need to test the problem on different PHP versions.
[13-Jul-2020 08:45:56 UTC] PHP Fatal error: Uncaught Error: Class 'WP_Importer' not found in /homepages/11/d408464415/htdocs/wp-content/themes/kalium/includes/libraries/laborator/importer/includes/plugins/wordpress-importer/class-wp-import.php:12
WP_Importer is a core WP file so thats very uncommon to happen because this PHP class is shipped with every version of WordPress, and it is vital when importing WordPress demo content XML file.
So I have re-installed the WordPress core in Dashboard > Updates and tried again to import the demo content and it worked!
Hi,
I keep trying to import the demo content on any demo and I keep getting this error :
Error - WordPress Content (All)
Status code: 500 Internal Server Error
Please can you let me know why this is?
Hi,
Can you please share your Wordpress credentials, because I need to login to your site and test this live.
To include your credentials click Insert Credentials button in editor toolbar (see how) so your reply will be private.
Thanks!
Hi,
Thanks for your fast answer.
It seems that your provided WP Credentials are very basic and Wordpress doesn't allow them.
See video: https://d.pr/v/QH3oSR
Can you please create a new user and password?
Thanks!
Hi,
Thanks for providing Wordpress credentials, they are working now.
But, I forgot to ask you which demo content you wanted to install so I can try it for you.
Also do I have your permission to reset your Wordpress site?
Thanks!
Agency theme please and yes, please reset any content you need. thank you.
Hi again,
Hmm demo-content is failing to install for me too.
Can you please ask your hosting provider to install a SSL certificate for you so you can have a https:// site instead of http://
Also please ask them to increase PHP version on your server to PHP 7.3 or 7.4.x (recommended).
Once you do that please just reply here and I can try to install demo-content again for you.
Thank you!
Hi Ylli,
I have done the below and still I'm seeing the error on the import :(
Hi Dazzlag12,
I've tried to investigate the issue for more than one hour however the problem is still not solved, only WordPress demo content could not be importer, the child theme, typography and other stuff was successfully imported.
Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Also, is there anyway I can change the PHP version on your site because I need to test the problem on different PHP versions.
Hi Dazzlag12,
I have managed to find the problem in error log:
WP_Importer is a core WP file so thats very uncommon to happen because this PHP class is shipped with every version of WordPress, and it is vital when importing WordPress demo content XML file.
So I have re-installed the WordPress core in Dashboard > Updates and tried again to import the demo content and it worked!(view large image)
Superb, thank you for all your help!!!!
Don't worry, I'm happy that the mystery was now solved
I wish you have a great day ahead!
P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
A huge thank you from me and Laborator in advance.