Hello I'm evaluating a reward plugin and I like yours but I've installed the free version for evaluation and it completely messed up the cart and other pages.
the first one is my cart page with your plugin installed and the second one as it should be.
can you check what's happen? I cannot use your plugin and I'd like to buy the pro one.
but they've replied me like this
We have checked this issue is occurring from your theme. Your theme doesn't follow WooCommerce DOM structure that why you are facing this issue. If you want you can also run the test by apply woocommerce supported theme. If still you have any questions please let us know.
So I'm asking you if this is true or not and what can I do...
Hello. I've had this problem with a plugin I'm evaluating (https://makewebbetter.com/product/woocommerce-points-and-rewards/) and I've written this to the developer
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Hello I'm evaluating a reward plugin and I like yours but I've installed the free version for evaluation and it completely messed up the cart and other pages.
the first one is my cart page with your plugin installed and the second one as it should be.
My site is here https://store.mortadellafavola.it/
can you check what's happen? I cannot use your plugin and I'd like to buy the pro one.
but they've replied me like this
We have checked this issue is occurring from your theme. Your theme doesn't follow WooCommerce DOM structure that why you are facing this issue. If you want you can also run the test by apply woocommerce supported theme.
If still you have any questions please let us know.
So I'm asking you if this is true or not and what can I do...
Hello forget about this since the same plugin in the pro version does work.