Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
As I mentioned there may be a firewall which is blocking other IP's except yours so I cannot view that page, can you please talk with someone from your hosting company and ask them to whitelist this IP address:
And it seems to work properly, the slider is switching to the next and previous fine. Regarding the TV which you have mentioned that it does not work, unfortunately TVs have browsers which are outdated and different from the default web browsers used in computers.
I have the Kalium theme installed with the architecture template.
On the home page I have a slider configured as in the original template but on certain two devices it stops working.
For example, on the tablet or television, it has stopped working and the blank slider area appears.
At first it was visible but suddenly it goes blank and even though it does a refresh, the slider is no longer displayed.
I have reviewed the slider settings and it seems everything is fine. What could be the problem?
Hi Santiago,
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
Hi Santiago,
The site URL is missing, can you please add the site URL too.
Best regards,
Laborator Team
When I try to access the admin URL this is what I get:
(view large version)
Best regards,
Laborator Team
I get another error:
(view large version)
Maybe there is a firewall in your site by your hosting company, can you ask them to disable it until the issues are resolved.
Best regards,
Laborator Team
Hi again,
As I mentioned there may be a firewall which is blocking other IP's except yours so I cannot view that page, can you please talk with someone from your hosting company and ask them to whitelist this IP address:
185.67.177.160Best regards,
Laborator Team
Hi Santiago,
I am still unable to access your admin area:
(view large version)
I will try through TunnelBear (VPN) can you let me know where you are located and if I can switch to that country.
Best regards,
Laborator Team
Hi Santiago,
I tested your site on my iPad simulator through Mac:
(view large version)
And it seems to work properly, the slider is switching to the next and previous fine. Regarding the TV which you have mentioned that it does not work, unfortunately TVs have browsers which are outdated and different from the default web browsers used in computers.
Best regards,
Laborator Team