Hello, I edited my branding settings, but I can’t save them. (The arrow mark remains spinning) I would appreciate it if you could support me. The system report is as follows.
Server info: Apache PHP version: 7.3.17 PHP post max size: 20 MB PHP time limit: 120 PHP max input vars: 1000 Max upload size: 20 MB MySQL version: 5.6.23-log cURL version: 7.48.0, OpenSSL/1.0.1e DOMDocument: ✔️ WP remote post: ✔️ WP remote get ✔️ GD library: 2.1.0
Security ###
Secure connection (HTTPS): ✔️ Hide errors from visitors: ✔️
Active plugins (9) ###
LayerSlider WP by Kreatura Media – 6.11.1 Advanced Custom Fields PRO by Elliot Condon – 5.8.11 createIT Size Guide Plugin by createIT – 3.5 Site Kit by Google by Google – 1.8.0 WPBakery Page Builder by Michael M – WPBakery.com – 6.2.0 Portfolio Post Type by Devin Price – 1.0.0 Product Filter for WooCommerce by 7VX LLC, USA CA – 7.2.9 Slider Revolution by ThemePunch – 6.2.6 WooCommerce by Automattic – 4.1.0
Are you located in Japan, or using Japan server please?
Can you please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
I just checked your problem with our team and one of our team members Arlind told the that he had this same problem once with another Japan user.
Arlind replied that user with this comment:
Editing core wordpress files is not recommended because they will change after you update WordPress to a newer version. I'd like you to contact your host and ask them what is blocking admin-ajax.php to execute?
Our theme uses this action on AJAX to save theme options:
They can probably help you to discover the problem, there is nothing wrong in theme files because the theme options work properly on all WordPress sites as they are properly programmed in the "WordPress way" however in your case it is not working to save theme options
And the user replied:
The cause was "WAF" which is the setting of the server.
I disabled this. It worked on this alone.
Please contact your server administrator about this and they should know what is the problem and solve this problem for you too.
Hello, I edited my branding settings, but I can’t save them. (The arrow mark remains spinning) I would appreciate it if you could support me. The system report is as follows.
Theme Name: Kalium – Main Theme Theme Version: 3.0.1 Previous Versions: 3.0 Theme Directory: ~/wp-content/themes/kalium/ Child Theme: Yes Theme Registered: ✔️
Home URL: https://hotakadesign.com Site URL: https://hotakadesign.com WordPress Path: /home/users/2/boo.jp-kichintolabo/web/ WordPress Content Path: /home/users/2/boo.jp-kichintolabo/web/wp-content WordPress Version: 5.4.1 WordPress Multisite: - WordPress Memory Limit: 256 MB WordPress Debug Mode: - WordPress Script Debug: - Language: ja
Server info: Apache PHP version: 7.3.17 PHP post max size: 20 MB PHP time limit: 120 PHP max input vars: 1000 Max upload size: 20 MB MySQL version: 5.6.23-log cURL version: 7.48.0, OpenSSL/1.0.1e DOMDocument: ✔️ WP remote post: ✔️ WP remote get ✔️ GD library: 2.1.0
Secure connection (HTTPS): ✔️ Hide errors from visitors: ✔️
LayerSlider WP by Kreatura Media – 6.11.1 Advanced Custom Fields PRO by Elliot Condon – 5.8.11 createIT Size Guide Plugin by createIT – 3.5 Site Kit by Google by Google – 1.8.0 WPBakery Page Builder by Michael M – WPBakery.com – 6.2.0 Portfolio Post Type by Devin Price – 1.0.0 Product Filter for WooCommerce by 7VX LLC, USA CA – 7.2.9 Slider Revolution by ThemePunch – 6.2.6 WooCommerce by Automattic – 4.1.0
Hi hotamakihomare,
Are you located in Japan, or using Japan server please?
Can you please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
Thanks!
Hi again,
I just checked your problem with our team and one of our team members Arlind told the that he had this same problem once with another Japan user.
Arlind replied that user with this comment:
Editing core wordpress files is not recommended because they will change after you update WordPress to a newer version. I'd like you to contact your host and ask them what is blocking admin-ajax.php to execute?
Our theme uses this action on AJAX to save theme options:
"of_ajax_post_action"
(view large version)
Testing one core AJAX action it works:
https://d.pr/v/VWJ3jB
They can probably help you to discover the problem, there is nothing wrong in theme files because the theme options work properly on all WordPress sites as they are properly programmed in the "WordPress way" however in your case it is not working to save theme options
And the user replied:
The cause was "WAF" which is the setting of the server.
I disabled this. It worked on this alone.
Please contact your server administrator about this and they should know what is the problem and solve this problem for you too.
Thanks!
Hi Ylli,
Thank you for your support.
The problem was the WAF setting!
After canceling the function, I was able to save successfully! !
There is no such cool Wordpress theme in Japan, so
I would like to study while enjoying Kalium.
I'm sorry in English that is difficult to understand.
I sincerely thank you for taking the time to solve it.
I'm really thankful to you!
Regards,
hotamakihomare
Hi hotamakihomare,
Don't worry you are speaking English very well.
I'm very happy that you already solved this problem now
Have a nice day and be safe!
P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
A huge thank you from me and Laborator in advance.