Okay
  Public Ticket #2391047
update
Closed

Comments

  • Williams started the conversation
    May 6, 2020 at 7:54am

    with the update:

    The change to circular cuts off the covers of the books.

    https://i.imgur.com/vWVJeKO.png

    now mount the prices on the titles. See yellow cover

    https://i.imgur.com/q4KBB55.png

    The active tab should be a different color.

    https://i.imgur.com/6PQnq3m.png

  •  1,558
    Laborator replied
    May 6, 2020 at 1:44pm

    Hi there,

    1. Add this CSS to Custom CSS to fix this :

    .search-results-holder .result-box .result-image a {
    width: 150px;
    height: 150px;
    overflow: hidden;
    border-radius: 50%;
    box-shadow: 0 10px 20px -6px rgba(0, 0, 0, 0.25);
    line-height: 150px;
}
.search-results-holder .result-box .result-image a img {
    top: -30px;
}

    2. I can't see this, can you please provide a URL as in the homepage it is not showing overlapped.

    3. Please let us know what color it should be, how it was so we can help you.

    Best regards,
    Laborator Team

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  • Williams replied
    May 6, 2020 at 4:00pm

    Thanks for answering

    1. Book covers are not circular. They are Rectangle. I want it rectangle, not circles, not ovals. With the CSS code that was sent to me it looks circular and cut.

    https://i.imgur.com/GWVuNyf.png

    2. was corrected.


    3. It can be as the attached picture.

  •  1,558
    Laborator replied
    May 6, 2020 at 4:22pm

    Hi there,

    1/3. I wanted to get into your WordPress admin but this is what I get when I try getting into:

    medium
    (view large version)


    Best regards,
    Laborator Team

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  • Williams replied
    May 6, 2020 at 4:26pm

    Hi, the web is active now

    https://i.imgur.com/nC5gCYA.png

    .



  •  1,558
    Laborator replied
    May 6, 2020 at 4:31pm

    Hi there,

    Can you let me know where you are located because it seems the hosting company does not allow login from other countries, I will try to access it with TunnelBear.

    Best regards,
    Laborator Team

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  •   Williams replied privately
  •  1,558
    Laborator replied
    May 6, 2020 at 4:44pm

    Hi again,

    There is a firewall which is blocking logins from other countries, can you please disable that or ask your hosting company to do it so I can login and fix the issues.

    Best regards,
    Laborator Team

      Documentation         Join Kalium Users Group

  • Williams replied
    May 6, 2020 at 4:48pm

    What is your location or your IP to inform the hosting service?

  •  1,558
    Laborator replied
    May 6, 2020 at 4:50pm

    My location is Kosovo, or use this IP instead: 185.67.177.33

    Best regards,
    Laborator Team

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  •   Williams replied privately
  •  1,558
    Laborator replied
    May 6, 2020 at 6:51pm

    Hi there,

    I am sorry but I still cannot get in:

    medium
    (view large version)

    This is what I get when trying to access: https://www.queleoarica.com/wp-admin

    Best regards,
    Laborator Team

      Documentation         Join Kalium Users Group

  •   Williams replied privately
  •   Williams replied privately
  •  1,558
    Laborator replied
    May 7, 2020 at 2:18pm

    Hi there,

    I am sorry as I could not access it again, but I will give you the CSS  to fix it by yourself.

    Try adding this CSS to Custom CSS:

    .woocommerce .woocommerce-tabs .entry-content,
.woocommerce .woocommerce-tabs .tabs li.active {
    background: #FFF;
    border: 1px solid #EEE;
}
.woocommerce .woocommerce-tabs .tabs li {
    border: 1px solid transparent;
    border-bottom: 1px solid #EEE;
    margin: 0px;
}
.woocommerce .woocommerce-tabs .tabs {
    margin-bottom: -1px;
}
.woocommerce .woocommerce-tabs .tabs li.active  {
    border-bottom: 1px solid transparent;
}
.search-results-holder .result-box .result-image a .image-placeholder, .search-results-holder .result-box .result-image a .image-placeholder>img {
    border-radius: 0;
}

    Best regards,
    Laborator Team

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  • Williams replied
    May 7, 2020 at 6:34pm

    My hosting support:

    I have added Serbia as a country allowed for WordPress administration access.

    Kosovo is Serbia at the geolocation level.

    I understand that they should now be able to access
    Greetings,
    Samuel


    My Hosting Support:

    Ask them to check the access please, it is important that in case they continue without being able to enter, requests will send you a screenshot of the error they have, where you can see in the image the url of the web in the navigation bar and the error it shows, you can take the screenshot as follows: https://guias.webempresa.com/preguntas-frecuentes/captura-de-pantalla/
    We would also need to confirm the IP from which they are trying to enter this, you can request it if the support enter this link: https://ciberprotector.com/ip/

    With that information we can review again, if you have any other questions, tell us and we will review.
    Greetings,
    Lupita


  •  1,558
    Laborator replied
    May 8, 2020 at 1:51pm

    Hi again,

    This is the screenshot from the IP site you provided:

    medium
    (view large version)

    Anyway, you can add the Custom CSS which I provided and the problems will be gone as they will fix your problems, so no need to login now.

    Best regards,
    Laborator Team

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