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  Public Ticket #2387276
Portfolio thumbnail and images
Closed

Comments

  •  1
    imagobubo started the conversation

    Hi there,

    I'm having some troubles with the images that i have uploaded. They didn't appear in some occasions on the posts and portfolio projects. Also the thumbnails didn't appear on my portfolio, and it is random (in some occasions some images appear).

    What sould I do?

    Thanks!

  • [deleted] replied

    Hi imagobubo,

    Can you please send me your Wordpress credentials, because I need to login to your site and test this for you.

    To include your credentials click Insert Credentials button in editor toolbar (see how)so your reply will be private.

    Thanks!

  •   imagobubo replied privately
  • [deleted] replied

    Hi imagobubo,

    This was happening because LazyLoad of the Jetpack plugin was interfering with the LazyLoad of the theme. I just disabled it for you.

    See video: https://d.pr/v/kDjpiE

    Have a nice day!

  •  1
    imagobubo replied

    Thanks! <3

  • [deleted] replied

    Hi,

    I'm very happy that I helped yousmile.png

    Have a great week and be safe!

    P.S: Enjoying our theme? Head over to your Downloads tab and give it 5 stars. We will love you forever.