Okay
  Public Ticket #2311844
No Social Network options
Closed

Comments

  • webrealis started the conversation
    February 26, 2020 at 3:34pm

    Hello,

    I don't have this button Laborator > Theme Options> Social Network in my WP.

    could you explain to me why and how can I have it ?

    thanks,

    Virginie

    {"wp":{"use":false,"adminUrl":"","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
  •  1,559
    Laborator replied
    February 27, 2020 at 8:25am

    Hi Virginie,

    That's strange as nobody has reported this problem, can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Best regards,
    Laborator Team

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  •   webrealis replied privately
  •  1,559
    Laborator replied
    February 27, 2020 at 12:48pm

    Hi there,

    I don't understand, just checked your site and the social networks are there:

    medium
    (view large version)

    Best regards,
    Laborator Team

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  • webrealis replied
    February 27, 2020 at 1:53pm

    Hi Art, 

    I thought during one second that I'm blind or crazy, but no. 

    So, it's a good news for me but not for my website. I Try to change the browser in case ...

    Initial Situation : No Social Network (cf. attached picture)

    OS : windows 10

    Browser : Chrome Version 80.0.3987.122

    Test 1 : 

    Firefox V73.0.1 : Social Network is present

    Test 2 : 

    Avast Browser : Social Network is present

    Test 3 :

    Microsoft Edge 44.18362.449.0 : SN is present

    The problème is only on Chrome ... Phew!

    I don't know if it's a good news for you, but now, me, I know how to solve it.

    Bye,

    Virginie

  •  1,559
    Laborator replied
    February 27, 2020 at 3:56pm

    Hi Virginie,

    This seems to be coming from your Adblock extension in your Chrome browser, please check that as "Social Networks" is hidden by this extension which thinks this is an advertisement.

    Best regards,
    Laborator Team

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  • webrealis replied
    February 27, 2020 at 4:03pm

    Hello Art,

    It's true. I would never have thought of that.

    Thanks and Sorry for the inconvenience.

    All the best,

    Virginie

  •  1,559
    Laborator replied
    February 28, 2020 at 7:53am

    No worries, have a great weekendsmile.png

    Best regards,
    Laborator Team

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