please be so kind to solve this issue for me: I did a bad mistake and installed and activated a purchased Kalium theme on a "test" domain in order to compare two themes. Now as I wanted to finally install the Kalium theme on the "right" domain (because we decided for the Kalium theme), I had to buy it a second time as the purchase code of the first purchase is not valid anymore. I was absolutely not aware of the fact that an installation is possible only once..
But even now, as I want to activate the new purchased Kalium theme on the domain, it still always referes to the "old", invalid, purchase code and I am not able to activate the theme and to use the installed demo versions.
What can I do to enter my new purchase code?? The "Activate Product" button on the webpage does not even react anymore.
Hello Laborator Theme team,
please be so kind to solve this issue for me:
I did a bad mistake and installed and activated a purchased Kalium theme on a "test" domain in order to compare two themes. Now as I wanted to finally install the Kalium theme on the "right" domain (because we decided for the Kalium theme), I had to buy it a second time as the purchase code of the first purchase is not valid anymore. I was absolutely not aware of the fact that an installation is possible only once..
But even now, as I want to activate the new purchased Kalium theme on the domain, it still always referes to the "old", invalid, purchase code and I am not able to activate the theme and to use the installed demo versions.
What can I do to enter my new purchase code?? The "Activate Product" button on the webpage does not even react anymore.
I hereby send you the relevant data:
http://raumzwei.eu
Login:
http://www.raumzwei.eu/wp-login.php
user: straeter
Password: KlopStock2020
new/valid puchase code :
760421c7-136e-44a7-ad36-7a3ff80f288e
Please be so kind and help me with this issue!
Thanks a lot in advance and kind regards
Jenny
Dear all,
one more additional information that I fogot:
My newly created user name for the new (second) purchase of Kalium is jbrakel, the associated e-mail adress is [email protected].
If ou need further information, please let me know! I´m looking very forward to your resonse and help.
Kind regards
jenny
Hi Jenny,
If you still see the old domain on your Product Activation page (screenshot) please just press x button, then you activate your theme again.
Thanks!
Thank you so much Ylli,
now it works :)
Happy to hear that Jenny
Have a nice day!