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  Public Ticket #2301278
Kalium theme installation
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  •  5
    Jenny started the conversation

    Hello Laborator Theme team,


    please be so kind to solve this issue for me:
    I did a bad mistake and installed and activated a purchased Kalium theme on a "test" domain in order to compare two themes. Now as I wanted to finally install the Kalium theme on the "right" domain (because we decided for the Kalium theme), I had to buy it a second time as the purchase code of the first purchase  is not valid anymore. I was absolutely not aware of the fact that an installation is possible only once..

    But even now, as I want to activate the new purchased Kalium theme on the domain, it still always referes to the "old", invalid, purchase code and I am not able to activate the theme and to use the installed demo versions.

    What can I do to enter my new purchase code?? The "Activate Product" button on the webpage does not even react anymore.

    I hereby send you the relevant data:

    http://raumzwei.eu

    Login:
    http://www.raumzwei.eu/wp-login.php
    user: straeter
    Password: KlopStock2020

    new/valid puchase code :
    760421c7-136e-44a7-ad36-7a3ff80f288e

    Please be so kind and help me with this issue!
    Thanks a lot in advance and kind regards

    Jenny

  •  5
    Jenny replied

    Dear all,

    one more additional information that I fogot:

    My newly created user name for the new (second) purchase of Kalium is jbrakel, the associated e-mail adress is [email protected].


    If ou need further information,  please let me know! I´m looking very forward to your resonse and help.

    Kind regards
    jenny

  • [deleted] replied

    Hi Jenny,

    If you still see the old domain on your Product Activation page (screenshot) please just press x button, then you activate your theme again.

    Thanks!

  •  5
    Jenny replied

    Thank you so much Ylli,

    now it works :)

  • [deleted] replied

    Happy to hear that Jennysmile.png

    Have a nice day!