I recently upgraded my site to the newest Aurum and it caused my product page to get messed up. The images have gotten large and out of place. Also, my wordpress dashboard has given me the message that woocommerce is having compatibility issues with the Aurum woocommerce version. This may all be from the same issue, but I would really appreciate your assistance. Thanks!
I can see that you using the latest version of Aurum (3.5) and this version supports WooCommerce 3.9 too.
It seems that you have edited any of the theme files and that's why the outdated files message is showing.
Anyway, I can check that for you and tell you what is the problem, I will also re-update Aurum theme so your modified files will be replaced by the original ones, so if you have modified any Aurum theme file then you need to backup them first.
Please send me your Wordpress credentials, because I need to login to your site and test this.
To include your credentials click Insert Credentials button in editor toolbar (see how)so your reply will be private.
It seems that you updated your theme manually and not all the theme files where updated.
You are using an old version of our theme 3.5, the latest version for the moment is 3.5.1 , please update your theme first and then the premium plugins too.
The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
Hello and good day,
I recently upgraded my site to the newest Aurum and it caused my product page to get messed up. The images have gotten large and out of place. Also, my wordpress dashboard has given me the message that woocommerce is having compatibility issues with the Aurum woocommerce version. This may all be from the same issue, but I would really appreciate your assistance. Thanks!
Hi qupid26,
I can see that you using the latest version of Aurum (3.5) and this version supports WooCommerce 3.9 too.
It seems that you have edited any of the theme files and that's why the outdated files message is showing.
Anyway, I can check that for you and tell you what is the problem, I will also re-update Aurum theme so your modified files will be replaced by the original ones, so if you have modified any Aurum theme file then you need to backup them first.
Please send me your Wordpress credentials, because I need to login to your site and test this.
To include your credentials click Insert Credentials button in editor toolbar (see how)so your reply will be private.
Thanks!
It seems that you updated your theme manually and not all the theme files where updated.
You are using an old version of our theme 3.5, the latest version for the moment is 3.5.1 , please update your theme first and then the premium plugins too.
The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
Have a great day!
Thank you so much! That fixed everything... I will make sure to use that method to update my site in the future!
Hi qupid26,
I'm very happy that your problem is now solved and you can still use Aurum without a problem.
P.S: If you like our theme, it would help us a lot if you could give a nice review on themeforest from your Downloads tab.
A huge thank you from Laborator in advance