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  Public Ticket #2261942
portfolio upload issue
Closed

Comments

  • truxcre started the conversation
    January 5, 2020 at 7:34am

    I can't upload any images to a portfolio item. I keep getting an error message:

    "Updating failed. Error message: The response is not a valid JSON response."

  •  1,561
    Laborator replied
    January 6, 2020 at 7:47am

    Hi there,

    By doing a little bit research I could find this is a known WordPress "issue", so please try any of the fixes such as:

    • We found the issue was that under “General Settings” (Settings -> General) our WordPress Address (URL) and Site Address (URL) were mismatched. One had www and one was just http
    • I’ve fixed this issue by simply going into my permalink and re-saving my settings, it fixes the issue by rewriting the rules! Cheers

    If you still get the issue after trying these steps then please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Best regards,
    Laborator Team

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  • truxcre replied
    January 8, 2020 at 9:13am

    Thank you this has worked. I just added www. to both Wordpress and site address and this fixed issue. 

    I'm now struggling with getting the portfolio to appear on the home page. 

  •  1,561
    Laborator replied
    January 8, 2020 at 9:33am

    Hi there,

    Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answersmile.png

    Best regards,
    Laborator Team

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  • truxcre replied
    January 8, 2020 at 10:11am

    hi sorry. 

    I"ve added a porfolio item to homepage within a row. 

    I've created a new portfolio item by adding new item. 

    But I can't figure out how to get this to appear on the homepage.

  •  1,561
    Laborator replied
    January 8, 2020 at 12:04pm

    Hi there,

    Make sure you've added a featured image to that portfolio item.

    Best regards,
    Laborator Team

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