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  Public Ticket #2205458
Coming Soon Mode not the same on Mobile as Main Site
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  • Swisstory started the conversation

    There is an inconsistency where Mobile and iPad sites load and they don't load the Background images or Main logo.

    Sometimes it seems to. Sometimes it doesn't.

    Is there a setting im missing to enable this to be consistent across the devices?

    This is a big UX issue.

    {"wp":{"use":false,"adminUrl":"https://pharmatradex.com/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
  •  1,640
    Ylli replied

    Hi Swisstory,

    The layout should show the same in every device. I wanted to test that but it seems that your site is not existing anymore in that domain.

    See video: https://d.pr/v/roIFHJ

    Thanks!

    Kind regards,
    Ylli


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  • Swisstory replied

    I have tested. I have cleaned the whole site to attempt to get rid of any issues elsewhere and rebuilding.

    When a re-install of Laboratory happens. It's when a "Custom" logo or Background image is implemented that the site will either go completely white background. Or will green screen. I have screenshots.

    It is very temperamental.

    What about Dark Skin? Demo content is not available to install via one touch installer.

  •  1,640
    Ylli replied

    Hi Swisstory,

    Can you please send me those screenshots?

    Also please share your Wordpress credentials because I need to login to your site and test this. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar (see how)

    Thanks!

    Kind regards,
    Ylli


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  • Swisstory replied

    Issue still exists. Any changes to Theme causes the site to non function. Green backgrounds only on Mobile.

    * Any changes to Background image 

    - Does not replicate on Mobile

    - Makes background go white

    - Have to change the text to NON-White to be read

    * Any changes to Logo Image

    - Causes Green screen - attached

    Attached files:  Screen Shot 2019-11-06 at 5.54.59 AM.png
      Screen Shot 2019-11-06 at 5.54.59 AM.png

  •   Swisstory replied privately
  •  1,640
    Ylli replied

    Hi Swisstory,

    I can see that you have installed multiple demo-contents of Kalium theme in your site (Medical, Main etc). You need to install only one demo because when you install more than one then contents can mix-up with the previous demo, this rule is not only for the Kalium theme but for every theme.

    If you want i can I can reset your Wordpress installation by using this plugin WordPress Reset and then install demo-content that you prefer free for you.

    Thanks for your understanding!

    Kind regards,
    Ylli


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  • Swisstory replied

    It was doing this when only one theme was installed.

  •  1,640
    Ylli replied

    Hi Swisstory,

    You have multiple problems because you have installed more that one demo-content as I wrote and also those demo-contents that you have installed are not installed entirely because your server limits are very low.

    I can see those informations on your System Status page that some of your PHP limits are lower than Wordpress and modern themes require.

    medium
    (view on a new page)

    For more info please carefully read this article WordPress and Kalium Server Requirements, and on this page you can find a sample email that you can send to your hosting provider too.

    When you increase those limits then I can fresh install your Wordpress with the demo-content that you want and then you can continue to work in your site, because if you don't do that now you will always have problems in your Wordpress site, because things were not installed fine from the beginning.

    Thanks for your understanding!

    Kind regards,
    Ylli


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