That’s a common issue caused by not uploading the correct zip file. Go back to https://themeforest.net/downloads and when clicking the Download button, choose the “Installable WordPress file only“.
For more informations please read this article in our theme documentation site.
If i choice the second option "Installable Wordpress file only", i get only the wordpress file, and not the entire theme. the idea here is USE the original Theme, and after, start to modifique elements... if not, why i pay for 1 theme?.
Your theme are uncompletly if i choice the first option. So, We would need this option completly for can start with our proyect.
Really the second option is not useful for us. we only want the first (complete) and start to build since here
The "Installable Wordpress file only" is the Wordpress theme, and the other folders are not necessary for Wordpress installation.
This ticket was created by another user and this is 1on1 support, so next time kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum. We’re glad to help you in your new thread
P.S: Please take your time and read Kalium Documentation articles, we have prepared more than 130 articles where you can find very useful informations about your theme.
Hi,
Yesterday we bought 1 theme and now, we cant install this. can you help us, please?
thx -> My email is: [email protected]
Regards
Hi Juan,
That’s a common issue caused by not uploading the correct zip file. Go back to https://themeforest.net/downloads and when clicking the Download button, choose the “Installable WordPress file only“.
For more informations please read this article in our theme documentation site.
Have a nice day!
Hi ...
If i choice the second option "Installable Wordpress file only", i get only the wordpress file, and not the entire theme. the idea here is USE the original Theme, and after, start to modifique elements... if not, why i pay for 1 theme?.
Your theme are uncompletly if i choice the first option. So, We would need this option completly for can start with our proyect.
Really the second option is not useful for us. we only want the first (complete) and start to build since here
Hi Fernando,
The "Installable Wordpress file only" is the Wordpress theme, and the other folders are not necessary for Wordpress installation.
This ticket was created by another user and this is 1on1 support, so next time kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum. We’re glad to help you in your new thread
P.S: Please take your time and read Kalium Documentation articles, we have prepared more than 130 articles where you can find very useful informations about your theme.
Will set this ticket as solved from here.