after updating the Kalium Version, my brand Logo disappeared from the header. The Link is still there, it's just the image that is not showing. After checking the source code I saw that everything is set up correctly, just the image url seems to be corrupted: 'data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=='
I have tried to change the brand logo, reupload the image or changing to a different image - none of it worked.
We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
Then, after you do that and If you still have problems, please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
Dear Support Team,
after updating the Kalium Version, my brand Logo disappeared from the header. The Link is still there, it's just the image that is not showing. After checking the source code I saw that everything is set up correctly, just the image url seems to be corrupted: 'data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=='
I have tried to change the brand logo, reupload the image or changing to a different image - none of it worked.
Thank you for your help!
Best,
Kristof
Hi Kristof,
We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
Then, after you do that and If you still have problems, please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
Thanks!