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  Public Ticket #2191198
WP FORM Troubleshooting
Closed

Comments

  •  1
    millaadler started the conversation
    October 21, 2019 at 4:56pm

    Hello - my WP form has stopped working on my members page (if you scroll down on the page you will see the issue). When you click in the boxes another green box pops up that I'm not able to click in. 

    I have already tried:

    - De-activating & re-activating the plugin

    - Creating a new form

    - Adding another form onto the same page, which works on other pages - this doesn't work when used on the members page

    - The members form when placed on other pages also has issues

    You can access the site through bluehost:

    Domain: thebiographersclub.com

    URL: Biographersbluehost1!


    {"wp":{"use":false,"adminUrl":"https://thebiographersclub.com/members-2/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
  • [deleted] replied
    October 22, 2019 at 7:52am

    Hi millaadler,

    Please add the code below to your Custom CSS area:

    input.wpforms-valid:before {
    position: relative !important;
    width: 6px;
    height: 6px;
}

    P.S: You are using an old version of our theme 2.9, the latest version for the moment is 2.9.2 (read release notes), please update your theme first and then the premium plugins too.

    After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.

    Have a nice day!

  •  1
    millaadler replied
    October 22, 2019 at 8:08am

    Thank you for your help. Please could you let me know where I update my plugin? I have attached a screenshot because I can't see where to do the update?

    Also please could you specify where to add the code?

    Thanks so much! 


  • [deleted] replied
    October 22, 2019 at 8:13am

    Hi,

    Please read this article Updating Kalium.

    Thanks!

  •  1
    millaadler replied
    October 22, 2019 at 8:18am

    Thanks - I think it's a different theme that needs updating - as see screenshot attached? 

    I get this message: 'An error occurred while updating Kalium: Theme is not activated, please activate the theme before updating it.'

    Does that mean I just need to add the code in? Let me know where I go to add it in.

    Thanks


  • [deleted] replied
    October 22, 2019 at 8:23am

    Hi millaadler,

    As the error says, your theme is not activated, you need to activate it to be able to update the theme and theme plugins.

    Read article Activating Kalium.

    Thanks!

  •  1
    millaadler replied
    October 22, 2019 at 8:28am

    Hi thanks - 

    But I am using the bookstore theme, which I think is why it's confusing - please see attached (the left one is live).

    Do I still need to update even though I am using a different theme to the one that is out of date?

    Thanks

  • [deleted] replied
    October 22, 2019 at 8:44am

    Hi millaadler,

    You are using Kalium child theme, and Child theme takes the files of the Kalium Main theme. Please activate your theme (here) and then update it, then update your premium plugins by going to Appearance > Install plugins area.

    Is simple as that...

    Have a nice day!

  •  1
    millaadler replied
    October 22, 2019 at 8:59am

    Hi,

    Thanks - I jsut want to confirm if I activate the Kalium Main theme that's not going to make my current website go weird ? I'm nervous it's going to take over my current theme/website.

    Thanks so much!

  • [deleted] replied
    October 22, 2019 at 10:32am

    Hi millaadler,

    I'm not saying to activate the Kalium theme, but to activate your theme license (Product Activation) . Please read the documentation link that I send to you.

    https://documentation.laborator.co/kb/kalium/activating-the-theme.

  •  1
    millaadler replied
    October 22, 2019 at 2:19pm

    Hello,

    I'm really confused - I just made this change and followed the link and now the whole website has gone to the wrong theme?! Please could you check ASAP, the site is live and now everything has completely messed up. How do I get it back to how it was?

  •  1
    millaadler replied
    October 22, 2019 at 2:21pm

    Ok don't worry I have now been able to activate it back to the old theme! 

    Thanks

  • [deleted] replied
    October 23, 2019 at 8:32am

    I’m happy to hear thatsmile.png

    Have a nice day!

  •  1,558
    Laborator replied
    October 23, 2019 at 8:33am

    Hi millaadler,

    Has the issue been resolved?

    Best regards,
    Laborator Team

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