Lately I am having problems with the mobile display of my Kalium-WP-Site. This concerns mobile phone and tablet views. When loading the site, some image thumbnails are loaded incompletely (e.g. only the upper half of the image). When clicked, the featured image is also only shown as is the thumbnail, so that only part of the image is visible. This ranges from approximately 20 to 80% of the image, however it only affects a few images from my portfolio. Refreshing the site changes nothing, but sometimes the same image will be displayed completely and others will be incomplete. I have found this problem to be without correlation to Wifi-signal strength.
I am running Kalium 2.9.2 on the latest Wordpress-Version (5.2.2?) with recently updated plugins. I am using Lightbox portfolio items. Images are compressed to file sizes of a few megabytes.
Attached images concern mobile view. The loading-wheel disappears eventually but the whole image is not displayed. I would be thankful for your help with this issue.
We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
This ticket was created by another user and this is 1 on 1 support, kindly open a new ticket and post your request so we will be able to assist you. We’re glad to help you in your new thread.
Dear Laborator-Team,
Lately I am having problems with the mobile display of my Kalium-WP-Site. This concerns mobile phone and tablet views. When loading the site, some image thumbnails are loaded incompletely (e.g. only the upper half of the image). When clicked, the featured image is also only shown as is the thumbnail, so that only part of the image is visible. This ranges from approximately 20 to 80% of the image, however it only affects a few images from my portfolio. Refreshing the site changes nothing, but sometimes the same image will be displayed completely and others will be incomplete. I have found this problem to be without correlation to Wifi-signal strength.
I am running Kalium 2.9.2 on the latest Wordpress-Version (5.2.2?) with recently updated plugins. I am using Lightbox portfolio items. Images are compressed to file sizes of a few megabytes.
Attached images concern mobile view. The loading-wheel disappears eventually but the whole image is not displayed. I would be thankful for your help with this issue.
Thank you and kind regards,
Alex
Hi Alex,
We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
Thanks!
I tried too. Plus I reseted the entire database and nothing changed....
www.merzouchand.fr
Ylli,
I have one question
My credential for support just ended today...and strangely I have a problem on the mobile version of my website...
The website is working perfectly. However the mobile version is having a huge beug. Background images are flashing and it do not appear.
The mobile version on my computer is working fine. But on an actual mobile (two cell phones models, mozilla and safari), the website is getting crazy.
Any idea why ?
I tried to deactivate SliderRevolution. It does not change anything.
I need this site to be ready for a wedding launch the day after tomorrow
Can you please help me ?
Thank you,
Jonathan
Hi Jonathan,
This ticket was created by another user and this is 1 on 1 support, kindly open a new ticket and post your request so we will be able to assist you. We’re glad to help you in your new thread.