Anyway, I don't have Internet Explorer on my computer but I tried Safari (version 12.1), Mozilla Firefox (version 68) and Google Chrome (version 76.0) browsers and your image appeared very clear on the three browsers.
Can you please check if you have installed any extension in your Mozilla Firefox browser because I can't replicate the same problem in the computers of my teammates too.
Please check if the same problem is happening in another device with Mozilla Firefox too.
I managed to replicate the same problem in IE browser now in one Windows device. Can you please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
I disabled your option to server 200px image (see video). Can you please check if the problem is now solved?
If you don't see the change immediately, please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser cache. Another option is to open new private/incognito window and try if it works.
Hi,
The product image in the store is blurred (only in browser Mozilla Firefox and Internet Explorer), in Google Chrome is ok.
Can you solve this or send me a solution for this ?
Hi,
Strange, I never heard for a problem like this.
Anyway, I don't have Internet Explorer on my computer but I tried Safari (version 12.1), Mozilla Firefox (version 68) and Google Chrome (version 76.0) browsers and your image appeared very clear on the three browsers.
See video: https://d.pr/v/K3M2Ux
Can you please record a video of your problem? Also please tell us what version you are using for each browser.
Thanks!
Hi,
I send you a image of the product image blurred, and the version of my mozilla firefox (that's updated to 68.0.2 version).
Really it's strange, but my client require that this problem its solved
Can you help ?
Can you please check if you have installed any extension in your Mozilla Firefox browser because I can't replicate the same problem in the computers of my teammates too.
Please check if the same problem is happening in another device with Mozilla Firefox too.
Thanks!
I don't have installed any extension, i open in mode private in firefox and the problem still the same..
In mobile its ok, the problem its in computer...
I can't test in tablet now... this problem happens with Mozilla firefox and internet explorer,
So i think the problem remains in the theme, can you test in others browsers?
Thanks for your attention
Hi,
I managed to replicate the same problem in IE browser now in one Windows device. Can you please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
Thanks!
Hi,
I disabled your option to server 200px image (see video). Can you please check if the problem is now solved?
If you don't see the change immediately, please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser cache. Another option is to open new private/incognito window and try if it works.
Thanks!
Hi ! the problema its fixed :) now its perfect!
thanks for your help and attention !
have a good week
Magda Silva
I'm so happy to hear that Magda
I wish you all the best!
P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
A huge thank you from me and Laborator in advance.