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  Public Ticket #2094290
Importing demo results in Gateway Timeout
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  •  1
    Partvend started the conversation

    When I try to import the demo content for the "Fashion Store" template, I get the following error :

    [ErrType: xml-wp-content] Gateway Timeout

    The gateway did not receive a timely response from the upstream server or application.

    All 3 of the PHP configuration parameters exceed the minimums required for importing according to the Aurum recommendations.

    If there's any more information you need, don't hesitate to ask.

  • [deleted] replied

    Hi Partvend,

    Have you please checked if you have Recommended PHP configuration limits. And also that you're using PHP 7.x and MySQL 5.6 or newer?

    If you increase your server limits and also other things that are mentioned in the article then you can reset your Wordpress installation by using this plugin WordPress Reset (By WebFactory Ltd) and then activate the theme and try to install demo-content again.

    If you still have problems then please send me your Wordpress credentials, because I need to login to your site and test this.

    To include your credentials click Insert Credentials button in editor toolbar (see how) so your reply will be private.

    Thanks!

  •   Partvend replied privately
  •  1
    Partvend replied

    Unfortunately, after trying all of these solutions none of them seem to help. Would you be able to try and help with these wordpress credentials?

    Thanks

  • [deleted] replied

    Hi Partvend,

    Your server had some limits, so I installed your demo first time and it imported everything except pages, then I imported it again and it imported pages (see video).

    Have a nice day!

  •  1
    Partvend replied

    Thank you very much for your help, I was stuck on this problem for quite a bit of time.

    Thanks again

  • [deleted] replied

    Hi Partvend,

    I'm very happy that the problem is now resolved and you can continue to work in your beautiful sitesmile.png

    P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.

    A huge thank you from me and Laborator in advance <3