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  Public Ticket #2091924
Cart Ribbon
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Comments

  • Cecilia Chavez started the conversation
    July 24, 2019 at 9:06am

    Hello, I have a problem with the cart ribbon at the menu. I activated in Theme options > Header > Cart Ribbon… but it doesn’t appear. I don’t know if I need to activate something else.

    Could you help me please.

    Regards,

  • [deleted] replied
    July 25, 2019 at 7:34am

    Hi Cecilia,

    Can you please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar (see how)

    Thanks!

  •   Cecilia Chavez replied privately
  • [deleted] replied
    July 26, 2019 at 7:02am

    Hi Cecilia,

    Thanks for sending me your Wordpress credentials. But unfortunately I can't visit your site for the moment (see video).

    Can you please check this so I can login in your site?

    Thanks! 

  • Cecilia Chavez replied
    July 26, 2019 at 1:34pm

    I suppose that was a hosting problem. Can you try again please.

    Regards,

  • [deleted] replied
    July 29, 2019 at 6:32am

    Hi Cecilia,

    Thanks, now it's working.

    You are using an old version of our theme 5.2.4, the latest version for the moment is 5.2.6, please update your theme first and then the premium plugins too. 

    The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.

    Thanks!

  • Cecilia Chavez replied
    July 30, 2019 at 6:46am

    Hello,

    I updated the theme to the latest version but it's still not working... Could you check if the Woocomerce configuration is ok? 

    I'm really worried beacuse it is very urgent and I can't find the way to solve it. 

    Regards,

  • [deleted] replied
    July 30, 2019 at 7:29am

    Hi Cecilia,

    That is happening because you have activated Catalog Mode in your site (Theme Options > Shop Settings > Catalog Mode).

    Have a nice day!