Okay
  Public Ticket #2074832
Site Crashed
Closed

Comments

  • masterworksdesign started the conversation

    My website was down because Kalium theme and a couple other plugins were not loading and then paused and out into recovery mode. Please help and advise how to resolve this issues. Here is the copy of the report below: 

    ### Theme Information ###

    Theme Name: Kalium
    Current Version: 2.9.1
    Theme Directory: ~/wp-content/themes/kalium/
    Child Theme: No
    License Activated: ✔

    ### WordPress Environment ###

    Home URL: https://modernnw.com
    Site URL: https://modernnw.com
    WP Path: /home/mastevb4/public_html/modernnw/
    WP Content Path: /home/mastevb4/public_html/modernnw/wp-content
    WordPress Version: 5.2.2
    WordPress Multisite: -
    WordPress Memory Limit: 256 MB
    WordPress Debug Mode: -
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.0.33 - We recommend using PHP version 7.3 or above for greater performance and security. See: "How to update your PHP version"
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30 - We recommend setting max execution time to at least 90 (only when importing demo content).See: "Increasing max execution to PHP"
    PHP Max Input Vars: 1000 - Recommended Value: 1580.Max input vars limitation will truncate POST data such as menus. See: "Increasing max input vars limit."
    Max Upload Size: 2 MB
    MySQL Version: 5.6.44
    cURL version: 7.65.1, OpenSSL/1.0.2s
    DOM Document: ✔
    WP Remote Get: ✔
    WP Remote Post: ✔
    GD Library: bundled (2.1.0 compatible)

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (17) ###

    "VaultPress" by "Automattic" – 1.9.10
    "Akismet Anti-Spam" by "Automattic" – 4.1.2
    "Envato Market" by "Envato" – 2.0.1
    "EWWW Image Optimizer" by "Exactly WWW" – 4.8.1
    "Custom Feeds for Instagram" by "Smash Balloon" – 1.12.1
    "Jetpack by WordPress.com" by "Automattic" – 7.5.2
    "WPBakery Page Builder" by "Michael M - WPBakery.com" – 6.0.3
    MOJO Marketplace by "Mike Hansen" – 1.4.5
    "OptinMonster API" by "OptinMonster Team" – 1.6.9
    "Portfolio Post Type" by "Devin Price" – 1.0.0
    "Really Simple SSL" by "Rogier Lankhorst, Mark Wolters" – 3.2.3
    "Redirection" by "John Godley" – 4.3.1
    "Slider Revolution" by "ThemePunch" – 5.4.8.3
    "WP Matterport Shortcode" by "Chris Hickman / Metroplex360.com" – 2.1.1
    "Yoast SEO" by "Team Yoast" – 11.6
    "WP Performance Score Booster" by "Dipak C. Gajjar" – 1.9.2.2
    "WPForms Lite" by "WPForms" – 1.5.3.1

    {"wp":{"use":false,"adminUrl":"modernnw.com/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
  •  1,559
    Laborator replied

    Hi there,

    Are you sure this was not a server related issue as the theme cannot simply "pause" and then work again properly. The site seems to work properly now.

    Best regards,
    Laborator Team


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