I have a problem viewing the site in mobile view when I use the "Logos Carousel" element with options "Next/previous arrows" and "Pagination numbers (circles)" both enabled. The site does not work fully responsive in mobile view. The option "Pagination numbers (circles)" make the site wider than it is.
Can you please send us a screenshot of this problem in your mobile device and also the URL of that exact page?
Also please share your Wordpress credentials because I need to login to your site and test your problem. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
I can see your video. I get the same result in desktop, with minimized window. (It works, like your video) But in my phone I get the result as my attached file. Have you tried this on a mobile platform?
That is happening in your iOS only (iOS is released in 2016). Latest iOS is 12.3 which contains the latest version of Safari browser and your issue should not happen there.
Kalium is a modern theme and your old iOS has an very old browser and it doesn't support HTML5 CSS3 and other modern technologies that Kalium uses.
Also we don't have any iOS device that is using iOS 10 so we can debug where the problem is coming from, from our theme, from WPBakery Page Builder or from any other plugin.
I have tried the Aurum theme.
I have a problem viewing the site in mobile view when I use the "Logos Carousel" element with options "Next/previous arrows" and "Pagination numbers (circles)" both enabled. The site does not work fully responsive in mobile view.
The option "Pagination numbers (circles)" make the site wider than it is.
Is this a known problem?
Hi jonathan,
Can you please send us a screenshot of this problem in your mobile device and also the URL of that exact page?
Also please share your Wordpress credentials because I need to login to your site and test your problem. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
Thanks!
Hi Jonathan,
I just visited your site from my iPhone and I can't replicate your problem because your site is showing as it should for me (see video).
Thanks!
I can see your video.
I get the same result in desktop, with minimized window. (It works, like your video)
But in my phone I get the result as my attached file.
Have you tried this on a mobile platform?
Hi Jonathan,
I have recorded the video from iPhone as you can see.
What iPhone you are using please and what iOS?
Thanks!
I am using iphone SE with os 10.0.2
Hi Jonathan,
That is happening in your iOS only (iOS is released in 2016). Latest iOS is 12.3 which contains the latest version of Safari browser and your issue should not happen there.
Thanks!
should the theme not work with any kind of device?
Is it possible to fix this?
Hi Jonathan,
Yes it should, but your device is using a very old iOS version with old Safari browser, I can see that your device supports iOS 12 too.
(view on a new page)
Have a nice day!
The phone im using is about 2y old. I geuss its possible that many of my visitors also have old (not the latest OS) running in their phones.
Hi Jonathan,
Here are the statistics from Apple official site:
(view on a new page)
Kalium is a modern theme and your old iOS has an very old browser and it doesn't support HTML5 CSS3 and other modern technologies that Kalium uses.
Also we don't have any iOS device that is using iOS 10 so we can debug where the problem is coming from, from our theme, from WPBakery Page Builder or from any other plugin.
Thanks for your understanding!