I had the theme already installed on another site, but I removed it, it was just for a test. Now I want to install it on the right website, but I am told that I already use it on another page. Can I do something or do I have to buy a new license?
Can you please share your Wordpress credentials because I need to login to your site and test your problem. Your information is safe here (private) in this thread.
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Hello,
I had the theme already installed on another site, but I removed it, it was just for a test. Now I want to install it on the right website, but I am told that I already use it on another page. Can I do something or do I have to buy a new license?
Many thanks!
Hi Rafael,
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. License is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product again in the final domain
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day
Okay, I apologize.
Thank you very much!
Don't worry for that, we are here to help our clients
I wish you have a nice week!
P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
A huge thank you from me and Laborator in advance.
Hello,
Yes, I give you 5 stars
But now I have a little problem. I'm still shown that the theme is enabled on a different domain.
I have now removed the license from the old site but had to re-enable the theme.
Is it possible that the code has to be renewed now?
Thanks for the help!
Hi Rafael,
Can you please share your Wordpress credentials because I need to login to your site and test your problem. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
Thanks!
Hey Ylli,
it has worked out now.
Thanks!
Hi Rafael,
Happy to hear that everything is solved now
Have a nice day!
Will set this ticket as solved from here.