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  Public Ticket #2037454
Impossible install plugins
Closed

Comments

  • oscarballo started the conversation

    Hi!

    I purchased the theme Kalium and I can't install some plugins by WP. If I load the url manually its said "{"errors":true,"error_msg":"Invalid `js_composer.zip` doesn\'t exists!"}"

    Attached files:  Captura2.PNG
      Captura1.PNG
      Captura3.PNG
      Captura4.PNG

  •  1,502
    Ylli replied

    Hi oscarballo,

    This usually can happen when 'WP Remote Post' is not activated in your server. To check that just go to Laborator > System Status area and if you don't see the "tick" icon then it means that you need to activate it to be able to install premium plugins.

    medium
    (view on a new page)

    Please just send an email to your hosting provider so they can enable it for you.

    Thanks!

    Kind regards,
    Ylli


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  • oscarballo replied

    Hi.

    Thank you for the reply but 'WP Remote post' is activated in my server.

    Kind regards.

    Attached files:  Captura8.PNG

  •  1,502
    Ylli replied

    Hi,

    Hmm, please contact your server administrator and send them the screenshot with the error and they will manage to fix this for you because this is not a theme problem.

    Thanks!

    Kind regards,
    Ylli


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  • oscarballo replied

    Hi!

    Yes but if I load the url directly in my browser with the same token as wordpress (no wordpress or server involved this time) I can't reach the file it's suposed to download.

    Thank you

  •  1,502
    Ylli replied

    Hi oscarballo,

    Can you please share your Wordpress credentials because I need to login to your site and test your problem. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar (see how)

    Thanks!

    Kind regards,
    Ylli


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  •   oscarballo replied privately
  •  1,502
    Ylli replied

    Hi oscarballo,

    Thanks for providing your Wordpress credentials. From your System Status page I detected that the problem is happening because cURL, DOM Document, and GD Library is not installed activated in your server.

    medium
    (view on a new page)

    So you can't connect to our server or install plugins because of this error:

    No se ha podido descomprimir el paquete. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

    Please send my first screenshot to your hosting provider so they can enable them for you and also is very important for they to read this section.

    Once they fix their server problems then you will no longer have any problem to use your Wordpress site.

    Thanks!

    Kind regards,
    Ylli


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