Okay
  Public Ticket #2015607
Can not save
Closed

Comments

  • yooann started the conversation

    I changed the Site Brand on the Laborator and Branding Page and uploaded the logo, but I can not save the changes.

    Save All changes is spinning all the time

    {"wp":{"use":false,"adminUrl":"","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
  • [deleted] replied

    Hi yooann,

    1— I just checked your problem with our team and one of our team members Arlind told the that he had this same problem once with another japan user.

    Arlind replied that user with this comment:

    Editing core wordpress files is not recommended because they will change after you update WordPress to a newer version. I'd like you to contact your host and ask them what is blocking admin-ajax.php to execute?

    Our theme uses this action on AJAX to save theme options:

    "of_ajax_post_action"

    medium
    (view large version)

    Testing one core AJAX action  it works:

    https://d.pr/v/VWJ3jB

    They can probably help you to discover the problem, there is nothing wrong in theme files because the theme options work properly on all WordPress sites as they are properly programmed in the "WordPress way" however in your case it is not working to save theme options

    And the user replied:

    The cause was "WAF" which is the setting of the server.

    I disabled this. It worked on this alone.

    Please contact your server administrator about this and they should know what is the problem and solve this problem for you too.

    Thanks!

  • [deleted] replied

    Hi yooann,

    Hope that you are well, we are preparing some ads for Kalium theme in different languages targeted to different languages. We we have those texts in our image ads:

    Sentence 1: Amazing multipurpose WordPress theme.
    Sentence 2: The highest rated WordPress theme
    Sentence 3: Lean more

    Image banner looks like this:

    medium
    (view on a new page)

    Now since you seems to be Japan user i wanted to ask you if you can help us to translate those three sentences to Japan language.

    If you can do that please don't hesitate to reply.

    Thanks!