I have the same big issue like this user (see beneath).
You said to him that with the update 4.6.1 everything should work again but it doesn't. Please fix this fast because customers already complain!
This is very urgent because if customers won't be able to add products, the company loses money!
It is probably a javascript error, see Inspector:
Uncaught TypeError: Cannot read property 'length' of undefined at a.fn.init.t.fn.wc_variations_image_update (aurum-custom.min.js?ver=3.4.6.1:2) at HTMLFormElement.t.onFoundVariation (add-to-cart-variation.min.js?ver=3.6.2:1) at HTMLFormElement.dispatch (jquery.js?ver=1.12.4:3) at HTMLFormElement.r.handle (jquery.js?ver=1.12.4:3) at Object.trigger (jquery.js?ver=1.12.4:3) at Object.a.event.trigger (jquery-migrate.min.js?ver=1.4.1:2) at HTMLFormElement.<anonymous> (jquery.js?ver=1.12.4:3) at Function.each (jquery.js?ver=1.12.4:2) at a.fn.init.each (jquery.js?ver=1.12.4:2) at a.fn.init.trigger (jquery.js?ver=1.12.4:3)
Here is another Client of yours which has the same problem like mentioned above:
Can you please share your Wordpress and FTP credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
I made some changes in your theme, can you please check if your problem is fixed now?
Please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser cache. Another option is to open new private/incognito window and try if it works.
Thanks for your report, it seems that this problem was happening only in some rare server environments and it was difficult for us to debug this problem until you send us your credentials and we discovered the problem.
We also released an Aurum update yesterday that solves this problem for other users who may had the same problem too
I wish you an amazing day!
P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
A huge thank you from me and Laborator in advance.
Hy there,
I have the same big issue like this user (see beneath).
You said to him that with the update 4.6.1 everything should work again but it doesn't. Please fix this fast because customers already complain!
This is very urgent because if customers won't be able to add products, the company loses money!
It is probably a javascript error, see Inspector:
Uncaught TypeError: Cannot read property 'length' of undefined
at a.fn.init.t.fn.wc_variations_image_update (aurum-custom.min.js?ver=3.4.6.1:2)
at HTMLFormElement.t.onFoundVariation (add-to-cart-variation.min.js?ver=3.6.2:1)
at HTMLFormElement.dispatch (jquery.js?ver=1.12.4:3)
at HTMLFormElement.r.handle (jquery.js?ver=1.12.4:3)
at Object.trigger (jquery.js?ver=1.12.4:3)
at Object.a.event.trigger (jquery-migrate.min.js?ver=1.4.1:2)
at HTMLFormElement.<anonymous> (jquery.js?ver=1.12.4:3)
at Function.each (jquery.js?ver=1.12.4:2)
at a.fn.init.each (jquery.js?ver=1.12.4:2)
at a.fn.init.trigger (jquery.js?ver=1.12.4:3)
Here is another Client of yours which has the same problem like mentioned above:
custominferno PURCHASED
4 days ago Flag
after last updates variable products don’t work correctly, it is impossible to add to cart. Very big issue.
Hi robnagel,
Can you please share your Wordpress and FTP credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
Thanks!
Hi robnagel,
Your Wordpress credentials are not working for me. Can you please send me correct ones?
Thanks!
Hi robnagel,
Thanks for sending correct Wordpress credentials.
I made some changes in your theme, can you please check if your problem is fixed now?
Please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser cache. Another option is to open new private/incognito window and try if it works.
In my end it is working as it should (see video).
Thanks!
It works now! Thank you for your fast response.
Hi robnagel,
Thanks for your report, it seems that this problem was happening only in some rare server environments and it was difficult for us to debug this problem until you send us your credentials and we discovered the problem.
We also released an Aurum update yesterday that solves this problem for other users who may had the same problem too
I wish you an amazing day!
P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
A huge thank you from me and Laborator in advance.