In Firefox the video at the top of the home page of my website is not working anymore. It used to work, and it is still working in Chrome. Inspecting this page show an error like:
The fetching process for the media resource was aborted by the user agent at the user's request.
Could you give me some advice about this error? Thanks!
1— You are using an old version of our theme 2.7.6, the latest version for the moment is 2.8 (read release notes), please update your theme first and then the premium plugins too.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
2— We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
Hi!
In Firefox the video at the top of the home page of my website is not working anymore. It used to work, and it is still working in Chrome. Inspecting this page show an error like:
The fetching process for the media resource was aborted by the user agent at the user's request.
Could you give me some advice about this error? Thanks!
With kind regards,
Stefan
Hi Stefan,
1— You are using an old version of our theme 2.7.6, the latest version for the moment is 2.8 (read release notes), please update your theme first and then the premium plugins too.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
2— We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
Thanks!