Okay
  Public Ticket #1985231
Inconsistent product options across browsers
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Comments

  • DesignByKiltz started the conversation

    All pages work fine with explorer though.

    For FireFox:
    M1-LT Works
    Small Standard Works
    Large Standard, "Choose and option" does not show, but it can be selected.

    https://www.fortknoxmailbox.com/product/large-standard/
    Fortress, "Choose and option" does not show, but it can be selected.

    https://www.fortknoxmailbox.com/product/the-fortress/

    For Chrome:
    M1-LT Works
    Small Standard Works
    Large Standard, "Choose and option" does not show, but it can be selected.

    https://www.fortknoxmailbox.com/product/large-standard/


    Fortress, "Choose and option" does not show, and does not work.

    https://www.fortknoxmailbox.com/product/the-fortress/



  • [deleted] replied

    Hi DesignByKiltz,

    Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.

    If your problem is still active then can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.

    Also please share your Wordpress credentials.. Your information is safe here (private) in this thread. To include your credentials click Insert Credentials button in editor toolbar (see how).

    Thanks!

  • DesignByKiltz replied

    HI Ylli,


    Thanks for the reply. I did try disabling plugins and checked. The issue still persists. 

    I have added attachments of the exact issue that I am facing for the same product in 3 different browsers Chrome\Firefox & Edge.  

    Edge works fine. Facing issues in chrome & firefox.

    https://www.fortknoxmailbox.com/product/large-standard/


    I have created below credentials for you

    support / A7#07m%15oMaOHaldR93!yE4

  • [deleted] replied

    Hi DesignByKiltz,

    Your problem is happening because of one of your third-party plugins is causing the problem (see video).

    Please disable them one-by-one until you find out which plugin is causing the problem, then you can contact the plugin provider for this problem.

    Thanks for your understanding!