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  Public Ticket #1936729
Product registration removal
Closed

Comments

  •  2
    valeirski started the conversation

    Can you remove the currect active license? So i can renew this. Weird because i did not even change my website's domain. I just reinstalled wp on this domain.

    I see more ppl with the same issue, perhaps create something for this? Now i lost another day that i could work on this.

  •  1,415
    Ylli replied

    Hi valeirski,

    It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. License is valid for one domain only as you can read on this article Theme licenses and activation.

    I deleted your old license, so now you can activate your product again.

    P.S: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.

    Have a great day

    Kind regards,
    Ylli


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  •  1
    Henry replied

    Hello Ylli,

    Sorry to post it here. I am not able to submit any ticket anymore.

    I am still trying to work with the theme again. I am going to use it temporarily at our old school domain www.tarapattana.com for testing. We got a lot of problems with Godaddy Hosting.

    Could you please help change the license to tarapattana.com so that this will get activated ? Thank you.

    My previous ticket no. 1722581

    Thank you very much.

    Yours truly,

    Henry


  •  1,415
    Ylli replied

    Hi Henry,

    It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. License is valid for one domain only as you can read on this article Theme licenses and activation.

    I deleted your old license (http://www.neledaems.com), so now you can activate your product again.

    P.S: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.

    Have a great day!

    Kind regards,
    Ylli


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  •  1
    Henry replied

    Hi Ylli,


    Thank you for your reply. I am afraid you might have removed the wrong one. Mine is " myftpupload.com ". Thank you so much.

  •  1,415
    Ylli replied

    Hi valeirski,

    You don't have any domain attached to your user for the moment, so please try to activate your site now.

    Thanks!

    Kind regards,
    Ylli


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  •  1
    Henry replied

    Hi Ylli,


    Thanks for your quick response. I still cannot. Could you please help remove my old domain (myftpupload.com)?

    My Code is : e78d1c58-2b10-41df-bc22-7c9f3dcac992

    Thank you.

  •  1,415
    Ylli replied

    Hi Henry,

    I reseted the license of the user that created this ticket "valeirski". Now that you send to me your purchase code I can see that you are asking me to reset the license for another themeforest user "tpisict".

    I just reseted the license for this user too.

    Have a great day!

    Kind regards,
    Ylli


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  •  1
    Henry replied

    Hi Ylli,

    Thank you so much. You have been very helpful. 

    Have a lovely day.

    Regards,

    Henry

  •  1,415
    Ylli replied

    Hi Henry,

    I'm very happy to hear thatsmile.png

    I wish you an amazing weekend!

    P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.

    A huge thank you from me and Laborator in advance.

    Kind regards,
    Ylli


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  • digiside replied

    Hi everyone, 

    I am not able to submit any ticket anymore so i'm posting here (i'm sorry).
    A long time ago (June 09, 2017 - 14:49) I installed the Kalium theme on my test domain (digisidewp.it), now I need to update the domain with "speziamarathon.it".

    Can you delete my old domain?

    Thanks for your assistance.

  •  1,415
    Ylli replied

    Hi digiside,

    I just revoked the license for you too.

    Have a great day!

    Kind regards,
    Ylli


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