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  Public Ticket #1918266
"Update package not available" error
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Comments

  •  1
    Dann started the conversation

    Hi support team,

    I just purchased Kalium hours ago and downloaded the theme from themeforest.com Upon activation, a warning message said that i need to upgrade to 2.8. Whenever I try to update the Kalium, the error "Update package not available" keeps on appearing. 

    I also checked the version installed in my website and it turns out I still have 2.7.6.

    Please assist in updating Kalium to 2.8.

    Thanks

    Dann Garcia

  • [deleted] replied

    Hi Dann,

    Please go to WordpressUpdates section to update Kalium, if the Kalium update doesn't show, then click Check Again button 1-2 times and the theme update should show.

    Then please try to update your theme again and it should work.

    If not, then please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar (see how)

    Thanks!

  •   Dann replied privately
  • [deleted] replied

    Hi Dann,

    Your provided Wordpress credentials are not working for me:

    medium
    (view on a new page)

    Can you please test them and send me the correct ones?

    Thanks!

  •   Dann replied privately
  • [deleted] replied

    Hi Dann,

    I clicked the Check Again button and the update worked as it should (see video), now you are using the latest update of Kalium 2.8.

    I wish you a great week!

  •  1
    Dann replied

    Hi, Ylli.

    Just confirmed that our website now has the latest version Kalium. Thanks for the assistance.

    Regards,
    Dann

  • [deleted] replied

    Hi Dann,

    I'm very happy to hear that from you toosmile.png

    I wish you a great weekend!

    P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.

    A huge thank you from me and Laborator in advance.

  • [deleted] replied

    Hi Dann,

    Can you please leave the same Wordpress credentials until i update Advanced Custom Fields PRO plugin to version 5.7.12 too.

    Thanks!