Okay
  Public Ticket #1907815
Blank Pages
Closed

Comments

  •  2
    just4funpartyrentals started the conversation

    Upon wordpress and woocommerce updates I can no longer edit my site.

    I suddenly have blank pages when I edit an existing product. I also cannot edit using WPBakery it just shows a white screen.

    I have tried to disable all of the plugins and nothing changed, then I tried to just enable the ones needed to run the site, but the same. 

    Woocommerce has an error that mentions my theme....

    Your theme (Kalium) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

    1. Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
    2. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

    kalium/woocommerce/myaccount/form-reset-password.php

  •  1,559
    Laborator replied

    Hi there,

    Have you tried changing the theme from Kalium to any of the WordPress default themes to see if the problem persists? What you have highlighted is part of the Yoast SEO plugin which is installed in your site so check for any updates.

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •  2
    just4funpartyrentals replied

    Yes, I switched themes to "Twenty Twelve" with and without the plugins enabled and all is working perfect. 

    It's when I enable the theme "Kalium" that I cannot see everything on the backend as in the pics. All of my plugins came with your theme except Yoast, so I tried to disable Yoast and that does not fix the issue it is still present.

    Running Wordpress 5.1 - I also tried to reinstall this just in case. *All of this happened after woocommerce and wordpress last updated (I think last week). Running Woocommerce Version 3.5.5

  •  1,559
    Laborator replied

    Hi again,

    Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •   just4funpartyrentals replied privately
  •  1,559
    Laborator replied

    Hi there,

    I have deleted and re-installed and activated the theme, now it seems to work properly. Maybe the last time you updated the theme, during that process the server was down and not all the theme files were copied and the update went wrong. 

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •  2
    just4funpartyrentals replied

    Thanks Art :) Thanks a million!

  •  1,559
    Laborator replied

    You're welcomesmile.png

    P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab.

    A huge thank you from Laborator in advance!

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group