When I enter my key at the 'Custom fields - Updates' section in Wordpress, it does not find my licence key: "Licence key not found. Make sure you have copied your licence key exactly as it appears in your receipt."
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
I want to update the plugin "Advanced Custom Fields PRO" that came with the theme.
It says: "Automatic update is unavailable for this plugin. To enable updates, please enter your license key on the Updates page."
At the 'Updates' page I fill in my license key but than it says: "Licence key not found. Make sure you have copied your licence key exactly as it appears in your receipt." See screenshot.
Can you please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
This is happening because we haven't still updated this plugin in our servers so you can get it. Our theme has some small problems with the Advanced Custom Fields 5.7.12 and we are fixing them. When we are ready we will release a new theme update that will support this version of ACF plugin.
P.S: WPBakery Page Builder, Slider Revolution and Layer Slider and Advanced Custom Fields PRO are premium plugins that theme authors purchase extended licenses of them to be able to include those plugins on our theme for free. So you can use those plugins without any problem.
You don't need to register their purchase code because they come bundled with the theme and we automatically update them with the theme updates, so you just need to go to Appearance > Install Plugins when there are available updates that our theme supports.
When I enter my key at the 'Custom fields - Updates' section in Wordpress, it does not find my licence key: "Licence key not found. Make sure you have copied your licence key exactly as it appears in your receipt."
Hi,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
Please send us a screenshot of that area too.
Thanks!
Hi,
I want to update the plugin "Advanced Custom Fields PRO" that came with the theme.
It says:
"Automatic update is unavailable for this plugin. To enable updates, please enter your license key on the Updates page."
At the 'Updates' page I fill in my license key but than it says:
"Licence key not found. Make sure you have copied your licence key exactly as it appears in your receipt." See screenshot.
Why is my license key not working?
See screenshot:
Hi,
Can you please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
Thanks!
Hi,
This is happening because we haven't still updated this plugin in our servers so you can get it. Our theme has some small problems with the Advanced Custom Fields 5.7.12 and we are fixing them. When we are ready we will release a new theme update that will support this version of ACF plugin.
P.S: WPBakery Page Builder, Slider Revolution and Layer Slider and Advanced Custom Fields PRO are premium plugins that theme authors purchase extended licenses of them to be able to include those plugins on our theme for free. So you can use those plugins without any problem.
You don't need to register their purchase code because they come bundled with the theme and we automatically update them with the theme updates, so you just need to go to Appearance > Install Plugins when there are available updates that our theme supports.
I wish you a great day!