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  Public Ticket #1848083
White pop-up on activation page
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  • beags121 started the conversation

    Please can you advise on the above issue - I click activation and popup appears but is blank.


    Thanks



  •  1,559
    Laborator replied

    Hi there,

    Can you please try now as we had some outage with our servers and they are working properly now.

    Best regards,
    Laborator Team


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  • beags121 replied

    Thanks - yes I managed to get in yesterday afternoon. 

    On another note - I think I've found a potential bug when using the portfolio page template:

    In the parameters and options > Page options > Heading Title > Show page heading title (checked)

    Also in Portfolio Settings > General Details > Show Title & Description (Checked)

    If both are checked then it causes the page content to be generated twice (See screenshot attached).

    Note I am editing the photography demo content 'Work' page.

  •  1,559
    Laborator replied

    Hi beags121,

    Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Best regards,
    Laborator Team


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  •   beags121 replied privately
  •  1,559
    Laborator replied

    Hi there,

    The username which you have provided has only user privileges so I cannot see many parts of the theme, the reason why the title shows:

    medium
    (view large version)


    Best regards,
    Laborator Team


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  • beags121 replied

    Hi. I understand that it is because the heading title is ticked in page settings and also portfolio settings. My point was that it caused this issue and took me a while to workout what was causing the issue! Just thought I'd let you know it could be a 'bug' of sorts.

  •  1,559
    Laborator replied

    Thank you for reporting this, we will check out with the team and see what we can do about it.

    Best regards,
    Laborator Team


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