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  Public Ticket #1831497
Revolution Slider Video layer working in Firefox but not in Chrome and Safari
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  •  3
    Vera started the conversation

    Hi everyone, hi Ylli,first of all: merry (belated) Christmas. Hope you spend some very nice days with you dear ones.I realided that my video layer that I created in Firefox where it's now working properly does not show the video (but the text that I embedded) in Google Chrome and in Safari. I know that with my licence I have no right for support with revolution slider, however, I cannot find any solution by browsing through the internet and researching website like themepunch for a good and helpful answer. Can you help me further on how I can get the video to play in these two browsers? That would be very helpful.

    Warm regards

    Vera

  •  684
    Art replied

    Hi Vera,

    Merry Christmas to you also from our team.

    While trying to get into your site I could not login as the credentials which you have previously added are not working or the admin area is not working as it is redirecting back to the login area.

    Kind regards,
    Art


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  •   Vera replied privately
  •  684
    Art replied

    Hi again,

    Is this your site as this is the URL you have added last time: https://www.vthrive.org/ and in your last reply the URL of your site is missing, please provide the URL too.

    Kind regards,
    Art


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  •   Vera replied privately
  •  684
    Art replied

    Hi Vera,

    I tried changing the theme and the problem remains, so it is not related to the theme and we cannot help you if the problem is not theme related. 

    Kind regards,
    Art


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  •  3
    Vera replied

    Hi Art,

    thanks for your message.. that's of course an answer that is not the one I hoped for, but it's already a helpful hint.

    In that case I am thinking of changing the element into another one. Saying that: would you be so kind to share with me which element you used in the main demo of Laborator Kalium, where you use this animated background with the lighthouse and the birds? Is it Layer Slider or Slider Revolution or something else?


    Warm regards, 

    Vera



  •  684
    Art replied

    Hi Vera,

    It is the Revolution Slider which we have used, it is the most popular and best slider plugin so it is the best choice you can make.

    Kind regards,
    Art


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  •  3
    Vera replied

    Hi Art,

    thanks, good to know! Could you share with me as well, how you made the slider appear behind the menu and your logo fullscreen and not as a window underneath these elements? 

    Warm regards

    Vera

  •  684
    Art replied

    Hi Vera,

    We have explained that in our documentation, please take some time to read and explore the features of header settings.

    Kind regards,
    Art


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  •  3
    Vera replied

    Already found it :) 
    Thanks a  lot, Art!

    Cheers

    Vera