Have you managed to install the theme or you are still having issues? Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
I'm Ylli from Laborator, we have more than 25.000 clients and we have never encountered an issue like this, this clearly is a problem with your server so can you please send us your FTP credentials too so I will check if we can help you in this problem or you need to contact your hosting provider about this issue.
That error "Internal Server Error" is not caused by our theme but error is showing because your server has a problem. You need to send us your FTP credentials so we can check what is happening (even that this is not our problem) but we want to help you to fix this issue so you can continue to use the theme and build your site.
So, there are two options:
1— Send us your FTP credentials, and we will do our best to help you.
2— Write your server administrator and tell them to send us error log, and activate WP_DEBUG so we can see what error you are encountering.
Thanks for your understanding and I hope for your cooperation.
Hi there,
Why are you trying to install it via FTP, are you having problems installing the theme directly through WordPress?
Best regards,
Laborator Team
Hi there,
Have you managed to install the theme or you are still having issues? Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
Hi Vero,
I'm Ylli from Laborator, we have more than 25.000 clients and we have never encountered an issue like this, this clearly is a problem with your server so can you please send us your FTP credentials too so I will check if we can help you in this problem or you need to contact your hosting provider about this issue.
Thanks for your cooperation.
Hi vero_an,
That error "Internal Server Error" is not caused by our theme but error is showing because your server has a problem. You need to send us your FTP credentials so we can check what is happening (even that this is not our problem) but we want to help you to fix this issue so you can continue to use the theme and build your site.
So, there are two options:
1— Send us your FTP credentials, and we will do our best to help you.
2— Write your server administrator and tell them to send us error log, and activate WP_DEBUG so we can see what error you are encountering.
Thanks for your understanding and I hope for your cooperation.