We're having trouble with a large white space that keeps appearing at the bottom of some of our pages. (See attached screen recording)
We can't seem to get rid of it, there's no content in the area, and it happens across all browsers. Any ideas what might be causing this, and how to get rid of it?
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
You are using an old version of our theme 5.0.3, the latest version for the moment is 5.2 , please update your theme first and then the premium plugins too.
The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
Hi,
We're having trouble with a large white space that keeps appearing at the bottom of some of our pages. (See attached screen recording)
We can't seem to get rid of it, there's no content in the area, and it happens across all browsers. Any ideas what might be causing this, and how to get rid of it?
Hi KerryHugill,
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
And the site URL?
Best regards,
Laborator Team
Sorry! Thought I'd put that in already - wolfandi.co
You are using an old version of our theme 5.0.3, the latest version for the moment is 5.2 , please update your theme first and then the premium plugins too.
The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
Best regards,
Laborator Team
Updated the theme and WP Bakery plugin, but we're still seeing the white along the bottom of some of the pages.
Hi KerryHugill,
I have managed to fix this issue, it was related to our theme that didn't handle properly the offset value. So it won't re-appear in future updates.
Thank you! :)
Glad to hear that!
Will mark this ticket as solved from here.