P.S: You are using an old version of our theme 2.13, the latest version for the moment is 3.4 (read changelog), please update your theme first and then the premium plugins too.
The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
I just checked your sita again and I can see that this is not a theme problem but your problem is related to file permissions in your server. Please contact your server and tell them this screenshot:
Hello Ylli, the funny thing is that it worked well with the previous version. And with this version no. I found the error thanks to your solution, and I was able to change the permissions, now it works perfectly.
Thank you very much for your help and wish you a happy day.
That is interesting for me too but the theme has nothing to do with this thing. I'm not sure what exactly caused this but I'm glad that I helped you and now everything is working as it should
I wish you a great day!
Will set this ticket as solved from here.
P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
Hello, good morning, of course I do. I will send the 5-star rating in Themeforest shortly. Thank you very much for your help and for your time. Please, when you can, close this ticket, I can not find the way to do it. Thank you.
Hello, to have the empty basket an error appears and the load image is not displayed correctly.
If you need any additional information, please communicate it.
Thank you.
{"wp":{"use":false,"adminUrl":"https://numerosgold.com/cesta/?removed_item=1/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
Hi Tize,
I just checked your link but I can't replicate your problem because as I can see the image is showing as it should.
(view on a new page)
P.S: You are using an old version of our theme 2.13, the latest version for the moment is 3.4 (read changelog), please update your theme first and then the premium plugins too.
The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
Have a great day!
Hello Ylli, Thank you very much for your message, last night I forgot to put back the new version, because I had many failures.
I just put it back, please when you can add a product to the basket, and then delete the product so you can see the error.
Thank you.
Hi Tize,
Thanks for your reply.
I just checked your sita again and I can see that this is not a theme problem but your problem is related to file permissions in your server. Please contact your server and tell them this screenshot:
(view on a new page)
so they will check your file permissions in the Wordpress folders for you.
Have a great day!
Hello Ylli, the funny thing is that it worked well with the previous version. And with this version no. I found the error thanks to your solution, and I was able to change the permissions, now it works perfectly.
Thank you very much for your help and wish you a happy day.
Hi Tize,
That is interesting for me too but the theme has nothing to do with this thing. I'm not sure what exactly caused this but I'm glad that I helped you and now everything is working as it should
I wish you a great day!
Will set this ticket as solved from here.
P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
A huge thank you from Laborator in advance!
Hello, good morning, of course I do. I will send the 5-star rating in Themeforest shortly.
Thank you very much for your help and for your time.
Please, when you can, close this ticket, I can not find the way to do it.
Thank you.