Do you have any live example where we can see the problem on your site, which product is showing related products in other languages. I would recommend you to change the theme for a while and set it to the default WordPress theme, if the problem keeps occurring in the default theme to then the problem is not related with Kalium.
the primary category is Fragrance, but in related products it shows random products. It should only show the products within the primary category, otherwhise it doesnt make sense.
the primary category is Fragrance, but in related products it shows random products. It should only show the products within the primary category, otherwhise it doesnt make sense.
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
I can't provide credentials to our live site. However how is the related products working? Does it check on same categories or same tags? Is it possible to adjust it in the functions.php to only show products within the same primary category?
The shop functionality is not managed by the theme but by WooCommerce, that's why I asked you to change the theme for a moment and see if the problem occurs with the default theme too but you keep skipping my question, for more informations on how the related products work please ask the WooCommerce team directly.
Hi,
another point is our related products. It seems that there is no logic behind it?
Related products should only show products in the specific language (not one product in german and some in english) and in the same category.
How can we fix this so our customers see only truly related products which makes sense?
Best regards
Mario
Hi Mario,
Do you have any live example where we can see the problem on your site, which product is showing related products in other languages. I would recommend you to change the theme for a while and set it to the default WordPress theme, if the problem keeps occurring in the default theme to then the problem is not related with Kalium.
Best regards,
Laborator Team
Hi,
please check https://bemarvelous.com/de/shop/molecule-eau-de-parfum/
the primary category is Fragrance, but in related products it shows random products. It should only show the products within the primary category, otherwhise it doesnt make sense.
Have you followed the instructions on my last reply to change the theme to default WordPress theme?
Best regards,
Laborator Team
Hi,
please check https://bemarvelous.com/de/shop/molecule-eau-de-parfum/
the primary category is Fragrance, but in related products it shows random products. It should only show the products within the primary category, otherwhise it doesnt make sense.
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
Hi,
I can't provide credentials to our live site. However how is the related products working? Does it check on same categories or same tags? Is it possible to adjust it in the functions.php to only show products within the same primary category?
The shop functionality is not managed by the theme but by WooCommerce, that's why I asked you to change the theme for a moment and see if the problem occurs with the default theme too but you keep skipping my question, for more informations on how the related products work please ask the WooCommerce team directly.
Best regards,
Laborator Team