We purcharsed the theme Aurum and tried to make some changes in the pages, however when we try add some kind of changes in the CSS or Php theses items that we add don't enter. We contracted a specialist in wordpress and woocomerce, but he said that the font code is blocking the changes and is necessary to understand with the author what's happening.
We would like some help to put these changes in the site. Can you help us?
We made some changes with the CSS, however when we try changes another parts of the layout (sidebar with the cart, freight calculation, quantify of the products in the inicial page, etc) we input the code and the Aurum layout don't recognize it.
We tried to put !important and forced the code, however the theme don't work normally. We would like some help to solve it, if you need more information I can ask to my developer to explain better for you, however we have a lot of problems with this theme and if we can't solve it I would like to request you my investiment back, please.
This is not a theme problem, a lot of clients add CSS codes easily in they theme and it works for them. Please record a video of this problem and then send me the video link so I can better understand what is happening please?
Also please send me your Wordpress credentials, because I need to login to your site and test this.
To include your credentials click Insert Credentials button in editor toolbar (see how) so your reply will be private.
P.S: You are using an old version of our theme 3.2, the latest version for the moment is 3.3.1 (read changelog carefully) please update your theme first and then the premium plugins too.
The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
P.S: Please don't update WooCommerce plugin to version 3.5 until we release a theme update.
Regarding the theme the main difficulty was to insert the option to change quantity of products in the checkout, which was not possible because of the filters in the theme or hooks. I tried directly via programming and later via plugins but both were canceled by the aforementioned theme options.
Sorry for the late reply, i was in vacation for three days.
So have you solved this question please? If not then can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
The problem is that the functions we tried to apply in the Aurum (child) theme are not working, only CSS changes work normally. Apparently it is due to some blocking in the filters or hooks, we are wanting to add a quantity option on the final page of checkout, the code arrives to load but at the end of the loading it is blocked and it does not enter.
Follow the pictures:
Code loading:
Code with page already loaded (blocked):
Also, we would like to know if there is any way to remove the button / function from the cart at the top of the page.
Normally, the quantity field on Checkout page is not supported by WooCommerce as well, our theme simply includes template files and adjusts WooCommerce styles, however it doesn't modify the functionality on backend. On checkout page when you change important fields such as country or even address it will create a new ajax request which is completely handled by WooCommerce and thats why it blocks Order total and payment methods on checkout page until the AJAX request is loaded.
If the container is blocked constantly then it has been an error on backend which may be related to your quantity field implementation on checkout page. You should ask the guy who have coded quantity field to show in checkout page to fix these issue as they are not generated by the theme.
As for your other question to remove the cart from header do you mean to remove complete cart icon and link from menu?
Hi guys,
We purcharsed the theme Aurum and tried to make some changes in the pages, however when we try add some kind of changes in the CSS or Php theses items that we add don't enter. We contracted a specialist in wordpress and woocomerce, but he said that the font code is blocking the changes and is necessary to understand with the author what's happening.
We would like some help to put these changes in the site. Can you help us?
Thank you
André
Hi André,
If you want to add style modifications in your theme then you can add them in the Custom CSS area:
(view on a new page)
Thanks!
Dear Ylli,
We made some changes with the CSS, however when we try changes another parts of the layout (sidebar with the cart, freight calculation, quantify of the products in the inicial page, etc) we input the code and the Aurum layout don't recognize it.
We tried to put !important and forced the code, however the theme don't work normally. We would like some help to solve it, if you need more information I can ask to my developer to explain better for you, however we have a lot of problems with this theme and if we can't solve it I would like to request you my investiment back, please.
Best Regards
André
Hi André,
This is not a theme problem, a lot of clients add CSS codes easily in they theme and it works for them. Please record a video of this problem and then send me the video link so I can better understand what is happening please?
Also please send me your Wordpress credentials, because I need to login to your site and test this.
To include your credentials click Insert Credentials button in editor toolbar (see how) so your reply will be private.
P.S: You are using an old version of our theme 3.2, the latest version for the moment is 3.3.1 (read changelog carefully) please update your theme first and then the premium plugins too.
The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
P.S: Please don't update WooCommerce plugin to version 3.5 until we release a theme update.
Thanks!
Dear YIIi,
Regarding the theme the main difficulty was to insert the option to change quantity of products in the checkout, which was not possible because of the filters in the theme or hooks. I tried directly via programming and later via plugins but both were canceled by the aforementioned theme options.
Hi MrVeggy,
Sorry for the late reply, i was in vacation for three days.
So have you solved this question please? If not then can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
Thank you very much!
Hi Ylli,
The problem is that the functions we tried to apply in the Aurum (child) theme are not working, only CSS changes work normally. Apparently it is due to some blocking in the filters or hooks, we are wanting to add a quantity option on the final page of checkout, the code arrives to load but at the end of the loading it is blocked and it does not enter.
Follow the pictures:
Code loading:
Code with page already loaded (blocked):Also, we would like to know if there is any way to remove the button / function from the cart at the top of the page.
Thankful,
Hi MrVeggy,
Normally, the quantity field on Checkout page is not supported by WooCommerce as well, our theme simply includes template files and adjusts WooCommerce styles, however it doesn't modify the functionality on backend. On checkout page when you change important fields such as country or even address it will create a new ajax request which is completely handled by WooCommerce and thats why it blocks Order total and payment methods on checkout page until the AJAX request is loaded.
If the container is blocked constantly then it has been an error on backend which may be related to your quantity field implementation on checkout page. You should ask the guy who have coded quantity field to show in checkout page to fix these issue as they are not generated by the theme.
As for your other question to remove the cart from header do you mean to remove complete cart icon and link from menu?
(view large image)
If so, on Theme Options > Header set this option to Hide:
(view large image)
I hope this helps you.