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  Public Ticket #1733569
Revolution Slider
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Comments

  •  7
    Sergio Santoro Civantos started the conversation

    Hello!

    I've set up a html5 video layer on slider revolution, customize my responsive options but it wont play when smartphone window size is reached. If I open the website on my phone it wont even show the layer. Is there a reason why this is happening?

    Solved Thanks! 

    Now I have a problem setting up a slide. I set up text layers and all's good buy when I put an image and go to the website, it will move the position of the text and itself


    Thank you!

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  •  1,560
    Laborator replied

    Hi there,

    With Kalium you will get a free copy of Revolution Slider, this copy does not include support for the plugin, auto-plugin updates and premium pre-made sliders. Anyway I will try to help you this time, can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Best regards,
    Laborator Team


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  •   Sergio Santoro Civantos replied privately
  •  1,560
    Laborator replied

    Hi again,

    I logged into your site and checked the two sliders at the same time, I could not spot a difference between portfolio and portfolio2 slider, can you please include a screenshot from the problem.

    Best regards,
    Laborator Team


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  •  7
    Sergio Santoro Civantos replied

    Thank you very much, 

    Here's a screenshot. The problem appears when I enter the website on the browser, not on the slider revolution editor. This keeps happening every time I set up a new slide. It has even happened with a slide that was already made and working fine, I decided to change the image and everything fell out of place. 

    I don't understand, I've worked with Kalium and rev slider before and never had this problem. Is it posible that the installation went wrong?

    Thank you again. 

  •  1,560
    Laborator replied

    Hi there,

    The problem was caused because of a wrong break tag (<br />), this is how it was in your slider:

    </br>
    

     So I have changed it and it shows properly now.

    Best regards,
    Laborator Team


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  •  7
    Sergio Santoro Civantos replied

    Thank you very much!!!

  •  1,560
    Laborator replied

    You're welcome Sergio, have a great week

    P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab.

    A huge thank you from Laborator in advance!

    Best regards,
    Laborator Team


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