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  Public Ticket #1717715
all images are gone from my website
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  •  5
    DoneByPete started the conversation

    Hi

    All my images have gone from the portfolio - It looks like you have changed the way they are shown?  or the way that you upload images or how do you add images to the columned portfolio..?

    Please see attachment - where do I add an image? 

    Kind regards
    [email protected]

  • [deleted] replied

    Hi Peter,

    This happened because "Advanced Custom Fields" plugin that we include in our theme has released an update to it's plugin by updating the plugin from version 4.4.12 straight to 5.7.6.

    Please follow those steps:

    • Go to your Wordpress site > Plugins section, find "Advanced Custom Fields" version 5.7.6, deactivate and delete it.
    • Now download "Advanced Custom Fields" version 4.4.12 by clicking in this link
    • Go to Plugins > Add New > Upload Plugin and there upload the plugin version that you downloaded.

    This should solve that issue.

    P.S: We are already working in a new update that will support the latest version of ACF plugin, so please be patient and don't update the plugin again until we release a new theme update very soon.

    Thanks for your understanding

  •  5
    DoneByPete replied

    Hi Ylli

    Thank you so much - everything is back to normal :)

    You can close this ticket

    Kind regards

    Peter

  • [deleted] replied

    Hi Peter,

    I'm very happy to hear that

    I wish you a great day!

    P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Laborator in advance.

  •  5
    DoneByPete replied

    Hi Ylli

    Is it safe to update Advanced Custom Fields plugin now?

    Kind regards 
    Peter

  • [deleted] replied

    Hi Peter,

    If you haven't done already, please update your theme to version 2.6 or 2.6.1 and then simply delete free version of Advanced Custom Fields, Flexible Content Field, Gallery Field and Repeater Field plugin and keep only the Advanced Custom Fields PRO plugin.

    You can install Advanced Custom Fields PRO plugin by going to Appearance > Install Plugins.

    Thanks!

  •  5
    DoneByPete replied

    Thanks Ylli, it works perfect!

    Kind regards
    Peter

  • [deleted] replied

    Glad to hear this great news Peter

    I wish you a great day!

    Will set this ticket as solved from here.