This happened because "Advanced Custom Fields" plugin that we include in our theme has released an update to it's plugin by updating the plugin from version 4.4.12 straight to 5.7.6.
Please follow those steps:
Go to your Wordpress site > Plugins section, find "Advanced Custom Fields" version 5.7.6, deactivate and delete it.
Now download "Advanced Custom Fields" version 4.4.12 by clicking in this link.
Go to Plugins > Add New > Upload Plugin and there upload the plugin version that you downloaded.
This should solve that issue.
P.S: We are already working in a new update that will support the latest version of ACF plugin, so please be patient and don't update the plugin again until we release a new theme update very soon.
Can you please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
When you performed an update to Advanced Custom Fields plugin from version 4.4.12 to 5.7.6, a notice from the plugin appears that ask to update the database of the plugin. Have you performed that update please, because if you updated that then the plugin has updated your database too and that's why downgrading the plugin is not solving the issue because the plugin is in a old version but it has updated the database already.
I too am having this issue. In fact, since I've been working on my site today I'm having a bunch of issues such as the font changing from Roboto to Arial, and my home page portfolio showing each portfolio item as full width rather than masonry tile - neither of which were things I was editing. Very frustrating! Please help.
The solution worked for all other users and it was not working just for you. i checked your problem for some minutes and then I detected that the problem was not related to the ACF problem but the problem was related to SSL in your server.
Your site was calling HTTPS format (screenshot) but your site was not HTTPS compatible. When I clicked an "Load unsafe scripts" icon then it fixed the issue and your Parameters and Options appeared as it should.
Can you please test this and confirm that everything is working as it should in your end?
Thanks!
Dear user "itsmemissyxo" can you please created a new ticket so I will check your problem too or if your support period is expired then please send us an email from the Email Laborator area and we will check your issue.
Hi! I want to start adding portfolio items but when I do I can't choose Item type.
Hi there,
This happened because "Advanced Custom Fields" plugin that we include in our theme has released an update to it's plugin by updating the plugin from version 4.4.12 straight to 5.7.6.
Please follow those steps:
This should solve that issue.
P.S: We are already working in a new update that will support the latest version of ACF plugin, so please be patient and don't update the plugin again until we release a new theme update very soon.
Thanks for your understanding.
I have the 4.4.12 version. I followed the steps anyway but I'm still having the same problem.
Hi there,
Can you please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Thanks!
Hi iskolar77,
When you performed an update to Advanced Custom Fields plugin from version 4.4.12 to 5.7.6, a notice from the plugin appears that ask to update the database of the plugin. Have you performed that update please, because if you updated that then the plugin has updated your database too and that's why downgrading the plugin is not solving the issue because the plugin is in a old version but it has updated the database already.
Thanks!
I don't think I did the update. Before uninstalling and installing the update it says 4.4.12. What should I do now?
Hi iskolar77,
I will assign this ticket to another team member and you should expect a response tomorrow.
P.S: We are working hard to make Kalium compatible with Advanced Custom Fields 5.7.x, so if we delay a reply please try to understand us.
Thank you very much!
I too am having this issue. In fact, since I've been working on my site today I'm having a bunch of issues such as the font changing from Roboto to Arial, and my home page portfolio showing each portfolio item as full width rather than masonry tile - neither of which were things I was editing. Very frustrating! Please help.
Hi iskolar77,
Sorry for the delay of reply.
The solution worked for all other users and it was not working just for you. i checked your problem for some minutes and then I detected that the problem was not related to the ACF problem but the problem was related to SSL in your server.
Your site was calling HTTPS format (screenshot) but your site was not HTTPS compatible. When I clicked an "Load unsafe scripts" icon then it fixed the issue and your Parameters and Options appeared as it should.
Can you please test this and confirm that everything is working as it should in your end?
Thanks!
Dear user "itsmemissyxo" can you please created a new ticket so I will check your problem too or if your support period is expired then please send us an email from the Email Laborator area and we will check your issue.
hi! Yes it’s working now. Thanks so much!
I'm very happy to hear that
I wish you a great day!
P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
A huge thank you from Laborator in advance!