Okay
  Public Ticket #1704562
Issue updating
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Comments

  •  2
    Blair started the conversation

    Hi there -

    I'm having issues updating the WPBakery Plugin. I read through the documentation but couldn't find anything that helped. I've tried reactivating the licence but it didn't have any affect. I also had issues updating the theme to 2.5.3 and had to do so manually for some reason. Any thoughts on why WPBakery won't update? I get this error: An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder.

  • [deleted] replied

    Hi Blair,

    1— WPBakery Page Builder:

    WPBakery Page Builder, Revolution Slider and Layer Slider are premium plugins that we have bought extended licenses of them to be able to include those plugins on our theme for free. So you can use those plugins without any problem. Those plugins offers some extra features that are activated only if you purchase a copy a those plugins. Then you get the support for those plugins if you need to support from the author.

    We also wrote about this on many pages of our documentation site. 

    Also, WPBakery 5.5.4 was released after we updated Kalium (screenshot) as always when we update themes there are included the latest versions of the premium plugins that we offer too.

    We will release a new version of Kalium very soon so when you update the theme you just need to go to Appearance > Install Plugins to update premium plugins that offers updates.

    2— Theme license:

    On this area you can check assigned domains for your account. You just need to add a purchase code a the system will show where you have used the licenses.

    Thanks!

  •  2
    Blair replied

    Thanks, Ylli. I thought something was wrong because WPBakery wasn't updating but good to know that it was updated after you had released a theme update.

    All seems to be working now with 2.5.3. Thanks for the follow-up!

  • [deleted] replied

    I'm glad to hear that Blair.

    Have a great day.

    Will mark this ticket as solved from here.