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  Public Ticket #1700077
Products from a category not showing properly on wp-admin
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  • philanthropygr started the conversation

    Hello there,

    In:

    wp-admin-> woocommerce-> all products

    I can see as many products as I like only when I see all. If I filter by a category, I can only see up to 12 which is a problem if I want to do shorting. Also, I cannot go to next page and see the next set.

    When different theme is selected, then it works fine.

    When oxygen is selected, then the problem returns.

    It seems that the theme causes this, not a plugin.

    We have Apache, CGI/FastCGI, PHP Version 7.0.31, an extensively tested environment with around 500 wordpress websites on numerous servers.

    I kindly ask for your support.

    Kind regards,

    Nikolas Zantalis

  • [deleted] replied

    Hi Nikolas,

    You can always do this (see video), so you will see more products per page in Products > All products page.

    Have a great day!

  • philanthropygr replied

    Hello there dear Ylli,

    Thank you for your response.

    We do have a solution already, we manage to operate.

    However, the point is that this needs to be fixed, and the woocommerce behavior should be normal when your theme is installed.

    Please, consider fixing this in a future version.

    Kind regards,

    Nikolas Zantalis

  • [deleted] replied

    Hi Nikolas,

    I'm glad to hear that you managed to solve that.

    As for the problem, can you please record the problem or write me textually what problem are you receiving in Oxygen that you don't receive in other themes because i have difficulties to understand what that problem is.

    Thank you very much.

  • philanthropygr replied

    Hello again dear Ylli,

    Thank you again.

    Please not that the theme is Oxygen. Not Kalium. I have selected Oxygen when created this ticket.

    I hereby attach two screenshots.

    One image properly shows page 4 of 5 pages.

    The other image should be page 5 of 5 pages, since it is the result of clicking next page on the screen of the first screenshot. But it shows no products and incorrect information on page number. It should be 5 of 5 but it is 5 of 26, and as you can see on the filter, 43 products in the category selected do not need 26 pages but 5 for 10 products per page. When other theme is selected, this works properly.

    We can work by changing the products per page or by showing all, but we believe this should be fixed.

    I hope this clafiries the problem.

    Kind regards,

    Nikolas Zantalis



  • [deleted] replied

    Hi Nikolas,

    Sorry but this area is not touched by our theme. This is how Wordpress or WooCommerce plugin serves those informations.

    If you want you can write in the WooCommerce support for this.

    Have a great day!