Okay
  Public Ticket #1684989
Update Theme
Closed

Comments

  •  1
    chapamama started the conversation

    Hi there,

    When I try to update from 2.5.2 to 2.5.3 from within Wordpress I am getting the 'An error occurred while updating Kalium: This domain is not permitted to download the update!' message.

    Can you please help?

    Thank you for your time,

    Adrian 

    {"wp":{"use":false,"adminUrl":"chapamama.fr/wp-admin","username":"admin","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}

  • jenniferbernardo91 replied

    Hi! I'm having the same error. I can't update Kalium. I only use the theme in one domain, please help fix. Thanks.

    Attached files:  Screen Shot 2018-08-22 at 12.58.31 PM.png

  •  613
    Art replied

    Hi there,

    I have deactivated the theme on your domain so now you should be able to activate it on the real domain.

    P.S: If you still see the old domain on your Product Activation page please just press X, then try to activate your theme again, it should work.



    (view on new page)

    P.S.S. jenniferbernardo91 I have also deactivated it for you, next time please create a new ticket instead of replying to a public ticket.

    Kind regards,
    Art


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  • Eklektikon replied

    Hello, 

    I have purchased two licenses, but somehow they both show to one of my websites. I am trying to update the theme on one website (www.eklektikon.com) and tried deactivating, but now cannot registering it again because both are linked to the second site. How can I change that so that one points back to that website? Thanks.  

  •  613
    Art replied

    Hi Eklektikon,

    Because one of your licenses is activated here: http://staging.eklektikon.flywheelsites.com, which I deactivated and now you have to deactivate it on your website (www.eklektikon.com) in order to activate it again.

    P.S: If you still see the old domain on your Product Activation page please just press X, then try to activate your theme again, it should work.



    (view on new page)

    Kind regards,
    Art


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