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  Public Ticket #1626031
Can't update theme and enter credentials
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Comments

  •  2
    dustandgrooves started the conversation

    HI,

    I can't seem to update the theme nor the plugins that came with it. I tried to enter the serial number, but with no luck.

  •  1,559
    Laborator replied

    With Kalium you will get a free copies of the premium plugins, this copy does not include support for the plugin, auto-plugin updates and premium pre-made sliders. Plugin updates will be included on every new theme update, which are frequent. To update the plugins to the latest version included follow our documentation guide.

    Best regards,
    Laborator Team


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  •  2
    dustandgrooves replied

    Thanks Art,

    I get an error when I try to update the theme. "This domain is not permitted to download the update!"

    Can you help with that? 


  •  2
    dustandgrooves replied

    I noticed I don't have this option:  Laborator > Product Registration

    It's not visible. 

  •  1,559
    Laborator replied

    Hi dustandgrooves,

    That was happening because your site was activated in another domain (dustandgrooves.com) and now you are trying to update Kalium in another domain (http://stompboxbook.com).

    It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. License is valid for one domain only as you can read on this article Theme licenses and activation.

    Anyway, don't worry for that, I just deleted your old license, so now you can activate your site again.

    If you still see the old domain on your Product Activation page please just press x button, then you can try to activate your theme again.


    (view on new page)

    Have a great day!

    Best regards,
    Laborator Team


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  •  2
    dustandgrooves replied

    I still can't see the tab Product Registration

  •  1,559
    Laborator replied

    Hi there,

    Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Best regards,
    Laborator Team


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  •   dustandgrooves replied privately
  •  1,559
    Laborator replied

    Hi there,

    I was able to access it manually by entering a custom URL, if it still doesn't load then use this link to go to the Registration page where you can proceed registering your new site.

    Best regards,
    Laborator Team


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  •  2
    dustandgrooves replied

    Great. Worked. THANKS


  •  1,559
    Laborator replied

    Happy to hear that

    P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).

    A huge thank you from Laborator in advance!

    Best regards,
    Laborator Team


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