Where does the demo content installation fail, did you get any message while trying to install it? The menus have been duplicated because of the installation attempts.
There is no failure error message. Everything goes fine but just the demo is not really satisfactory. I try it at cloud server and local host. What tool should I have to take log for your reference?
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
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Is it OK for me to have a default installation and let you try to import demo to check? My latest installation is at localhost. I can create a new one for you to see how.
Can you please activate the theme there as I couldn't proceed further without the activation as the demo content installer doesn't work if the theme hasn't been activated.
I have installed the demo content of Automotive, I am sorry for the late reply but I have assigned the ticket to another team member as there was a problem which we had with the importer and it took longer than usual.
I installed several times Kalium theme. Some demo failed to work out and menu item duplicated. (attached)
What should I do?
Hi there,
Where does the demo content installation fail, did you get any message while trying to install it? The menus have been duplicated because of the installation attempts.
Best regards,
Laborator Team
There is no failure error message. Everything goes fine but just the demo is not really satisfactory.
I try it at cloud server and local host.
What tool should I have to take log for your reference?
Hi kwchng1,
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
Is it OK for me to have a default installation and let you try to import demo to check?
My latest installation is at localhost. I can create a new one for you to see how.
Hi there,
Can you please activate the theme there as I couldn't proceed further without the activation as the demo content installer doesn't work if the theme hasn't been activated.
Best regards,
Laborator Team
Done. Please check
Hi there,
I have installed the demo content of Automotive, I am sorry for the late reply but I have assigned the ticket to another team member as there was a problem which we had with the importer and it took longer than usual.
Best regards,
Laborator Team