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  Public Ticket #1577193
problem mail form
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  • 6rhill started the conversation

    Hello,

    I have a big problem with the mail box.
    when i try to send mails by the form i have this page that happens! see attachment
    Small precision I use wp MAIL SMTP and everything is correctly configured.
    Thanks for your help


    Cyril

  • [deleted] replied

    Hi Cyril,

    Can you please share your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Also tell me the page that contains the form so I can do the necessary tests to see where is the problem.

  •   6rhill replied privately
  •   6rhill replied privately
  •   6rhill replied privately
  • [deleted] replied

    Hi Cyril,

    1— I have tried to login to your WP admin panel but didn't worked with those credentials you have sent:

    https://d.pr/v/So8Esf

    2— One of the third-party plugins that you where using WC Speed Drain Repair was causing the problem with the sub-menus. I disabled this plugin and now your sub-menus are working (see video).

  •   6rhill replied privately
  • [deleted] replied

    Hi Cyril,

    Regarding the issue of thumbnails quality I'd like to see this by myself, so can you please provide the link to that page and also allow me WP access because when I enter your site I see the coming soon page:


    (view large version)

  •   6rhill replied privately
  • [deleted] replied

    Hi Cyril,

    Do you mean about these product images:


    (view large version)

    If so, you can manage this via Appearance > Customizer > WooCommerce

    Further more, read here:

    https://iconicwp.com/blog/manage-woocommerce-product-image-sizes-3-3/

  •   6rhill replied privately
  • [deleted] replied

    Hi Cyril,

    I just checked that area and those images are appearing very crisp in my end https://d.pr/v/v7cZi8.

    P.S: I think that this area takes the size of the images that are set in the Appearance > Customize > WooCommerce > Product Images.

    Have a nice weekend!