Okay
  Public Ticket #1552780
Main product images not visible
Closed

Comments

  • Solene M started the conversation

    Hi,

    I've just installed Kalium theme. 

    I've noticed that I can not see the main pictures of my products on the "product pages".  For instance  http://ateliermelilot.fr/?product=barboteuse-mael-le

     I can only see an empty picture instead of the main product images that I have selected. 

    Even with the "simple product pages" included in the template. The only product page that we can see properly is : http://ateliermelilot.fr/?product=cast-iron-animals . It's a pre built product page, the only "grouped product".

    I tried an other theme like "Storefront". And with this theme, I have no trouble, I can perfectly see the pictures of each product. Also, when I change the page settings with Labrador to "plain images list" or "sticky description", i can see the pictures.

    Then, I also would like to know how i can change the color of form/the dropdown menu indicating the attributs (size or color for instance - here called "Taille bébé") the visitor is supposed to choose ? 

    For now everything is white and the visitor doesn't know where to click to choose the size.

    Could you help me understand what I need to do to solve those problems?

    Thanks a lot!

    Solene

    {"wp":{"use":false,"adminUrl":"http://ateliermelilot.fr/wp-admin/","username":"admin7134","password":"Phiphi2012!!!"},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}

  • [deleted] replied

    Hi Solene,

    I think that you have fixed this problem because I just visited your product page and I don't see any problem there (Video: https://d.pr/v/BVxY4U).

    Please let me know if you still are facing the issue.

  • Solene M replied

    Hi !

    I've just disabled 'WooCommerce Stripe Gateway' plugin.

    When I desactive it, it works perfectly as you have seeen. But the problem is, I need that payment plugin ...

  • [deleted] replied

    Hi Solene,

    You must contact developer of the plugin for this issue.

    But can you please share your Wordpress and FTP credentials here, and I will check if we can fix the issue or not for you. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

  •   Solene M replied privately
  • [deleted] replied

    Hi there,

    As you can see (video), this is the error that the plugin is throwing.


    (view on new page)

    This is not a theme problem and you need to contact the plugin creator so they can solve your issue or tell you what is the problem and how you can resolve it.

    Have a nice day!

  • Solene M replied

    Hi, 

    Thank you very much again !

    I will contact Stripe so :)

    Have you ever heard others users of Kalium theme having truble using Stripe ?

    Kind regars,

    Solène

  • [deleted] replied

    Hi Solène,

    Great then, I hope that they will solved this problem for you because we haven't received any complain about this.

    Have a nice weekend!