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  Public Ticket #1547884
layslider wont acitivate
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  • CBDallure started the conversation

    Hi,


    I am trying to activate the layslider, however it is telling me that the purchase code is invalid. 


    Thank you,

    {"wp":{"use":false,"adminUrl":"www.cbdallure.co.uk/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}

  •  1,559
    Laborator replied

    Hi there,

    With Aurum you will get a free copy of LayerSlider, this copy does not include support for the plugin, auto-plugin updates and premium pre-made sliders. Plugin updates will be included on every new theme update, which are frequent.

    Best regards,
    Laborator Team


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  • CBDallure replied

    Hi,


    I don't really want support... I am asking why the purchase code is "invalid". It shouldn't be invalid because I paid for it etc.

  • CBDallure replied

    This is what it gives me when I try to activate the layslider:


    "Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, you can’t activate LayerSlider with your theme’s purchase code. This also can be a temporary issue in our services. In that case please try it again in a few hours."

  • CBDallure replied

    Or does it need to be udpated to the latest Aurum? Could you please reply asap as we are looking to launch our site...

  •  1,559
    Laborator replied

    Hi again,

    In my last reply:

    ...this copy does not include support for the plugin, auto-plugin updates...

    I made it clear that it does not include auto-plugin updates so if the LayerSlider plugin has just released an update you cannot immediately update it since it will be included in the next update of Aurum. So if you are not using the latest theme version you should update the theme first and then go to Appearance > Install Plugins  to update LayerSlider to the latest plugins.

    Best regards,
    Laborator Team


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